Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to resign up again for word and REALLY having a…

Customer Question
Hi! I'm trying...

Hi! I'm trying to resign up again for word and REALLY having a hard time. I'm not very computer literate. I've been using word for docs for years and it's now telling me my script ran out. I didn't even know I had one. Monique

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

Dell , Microsoft office

Technician's Assistant: Have you installed any updates recently?

Yes, I had computer check for viruses, I think updates avira????

Technician's Assistant: What confuses you?

I can't renew my script

Submitted: 10 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 19 minutes by:
10/2/2017
Microsoft Office Technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,501
Experience: Over 10 years work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I am trying to renew my subscription to Word. I am not
I am trying to renew my subscription to Word. I am not computer literate. I called their help center and i received help thru text messaging and didn't understand the directions. They gave me a help n… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Last year I purchased Microsoft Office. I think my
My name is*****; last year I purchased Microsoft Office. I think my subscription is up because I can't use it on my tablet. I was hacked and had to change my e-mail account, so if I've been sent notic… read more
Cody
Cody
Computer Science
2,457 satisfied customers
My computer just finished installing the April 2018 update.
Second opinion] My computer just finished installing the April 2018 update. Now Microsoft Office says that they can't find my product key. My subscription isn't due until August 5, 2018, so I should b… read more
Cody
Cody
Computer Science
2,457 satisfied customers
I bought word and excell 2016 from now looks like a scam and
i bought word and excell 2016 from now looks like a scam and need to get a product key how do I get one … read more
Cody
Cody
Computer Science
2,457 satisfied customers
I open a word document this morning that I've been working
I open a word document this morning that I've been working on and suddenly get two error messages: "word hyphenation not available. Run Microsoft Office Setup program, install the feature and then try… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to type a report in word, but it is no longer on my
I need to type a report in word, but it is no longer on my menu screen. when I clicked on it it said, "Microsoft word windows 10 is installed, click all programs. Then it said, I need a valid key. wha… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I got ransom ware on my computer. My son had to clean
I got ransom ware on my computer. My son had to clean everything out. I lost my microsoft office 10. Is there some way can get it back on my computer without buying the whole thing again? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I'm back! I am still not able to log in to Office 365. I got
I'm back! I am still not able to log in to Office 365. I got to the on-line version even though my regular log in isn't recognizing my account. Can I speak to someone> I've been at this 5 hours and… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a word doc that keeps resetting the footers to
Hi, I have a word doc that keeps resetting the footers to earlier chapters. Is this something you can help with? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I'm away from home for the winter (where all my computer
I'm away from home for the winter (where all my computer notes are) and have received a notification that I need to renew my Office 365. I did't think we installed that (can't imagine we would pay to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
MICROSOFT WORD PROBLEM: MAC YOSEMITE 10.10.5 I was writing a
MICROSOFT WORD FOR MAC PROBLEM: MAC YOSEMITE 10.10.5 I was writing a document on Word 2011 on Mac. I was trying to adjust header settings, clicking different tabs. next thing I know my document's cont… read more
Mike the Mac Medic
Mike the Mac Medic
Creative and Apple IT Consultant
Some college
5,750 satisfied customers
I am having a strange problem - sometimes when I close a
i am having a strange problem - sometimes when I close a document I've been working on, it disappears from my list of documents. Searching for it does not produce it, and when I try to replace it with… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Pearl, sorry, I just wrote you and my computer shut down
Pearl, sorry, I just wrote you and my computer shut down because I didn't see it needed to be charged. Also, I'm working on a Word doc downloaded from a dropbox. That's all I can think of to tell you.… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I purchased office 2010 but cannot install because I am unable
I purchased office 2010 but cannot install because I am unable to uninstall office 2003. What is trick to uninstall?? The task manager does not even list the older version.… read more
Maggie P
Maggie P
HNC Computing
503 satisfied customers
I have a word 2003 doc that was sent to me at home from my
I have a word 2003 doc that was sent to me at home from my office. I have word 2010 on my pc.I can open the doc, but I can't edit it. Someone who is in my office opened the doc and they said they were… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Why, when I create a document using Lotus Wordpro or Open office
Why, when I create a document using Lotus Wordpro or Open office and save it in .doc format, then email to a recipient, does the recipient, if opening the document using MS Office get an entirely bogu… read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
got a new hard drive, didnt want Windows 2010 starter, uninstalled,
got a new hard drive, didn't want Windows 2010 starter, uninstalled, installed Microsoft Office XP Professional...worked great before. Now all my word files had something like 00MBE instead of .doc an… read more
James K.
James K.
Consultant
260 satisfied customers
Microsoft word starter was installed in April and I have successfully
Microsoft word starter was installed in April and I have successfully saved my documents with it. Now in the last 2 days it has decided that my documents are saved in Microsoft Office Word 2007 and wo… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x