How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I need some help with activating a microsoft office 16

Customer Question

I need some help with activating a microsoft office 16 professional plus that was purchased via remote computer access
JA: Just to clarify, what's the make and model of your computer? And what version of Office are you using?
Customer: Its an Asus computer not sure of the model
JA: Have you installed any updates recently?
Customer: Yes it happens regularly
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: I have found a product key that was accepted but it was from the wrong region as it was not purchased in Australia where I live and I do not know the country of origin where the computer technician purchased the product
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jess M. replied 1 year ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Did you receive an email notification after buying Office 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,