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I need help loading my office 365

Customer Question
I need help loading my office 365
Submitted: 10 months ago.Category: Microsoft Office
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Answered in 1 minute by:
9/30/2017
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago
Byron
Byron, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Do you have an established Microsoft account yet?

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Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Office 365 is a subscription product and Microsoft requires that the account be linked to an e-mail address.

That can be the address you currently use. You can check that here: https://account.live.com

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Customer reply replied 10 months ago
I have an account. I have been trying to get this done for 24 hours and this is my "hail Mary"
Customer reply replied 10 months ago
I just submitted my credit card info a couple of minutes ago
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Please sign in to your Microsoft account here: https://account.live.com

At the top, click Services & Subscriptions

On the right side, click Install Office

You'll be asked for your product key on the card you have during the process.

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Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Hi Nancy. Were you able to get the Office 365 install started?

Let me know and if needed I'll connect in and take a look at what's happening with it.

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Customer reply replied 10 months ago
No,I have been sent back to the same place I have been for the last 24 hours.
Be advised that I will not pay for the nothing I have received
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

Can I connect in to your computer and take a look at what's going on?

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Customer reply replied 10 months ago
To pay more after getting nothing seems like a bad idea
Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

I'm not asking for more money.

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

When the program opens please send me the numbers

for YOUR ID and Password.

Please do not close Teamviewer else I will not

be able to connect.

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Microsoft Office Technician: Byron, Computer Support Specialist replied 10 months ago

If I can see what's going on I can get this installed. When you entered your credit card information earlier the transaction failed.

It's usually because the bank blocked it. I'm not concerned with that.

I just need to be able to see what's going on.

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