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I purchased Microsoft Office 365 with a debit card but never
I purchased Microsoft Office 365 with a debit card but never received notification from Microsoft if the transaction was successful. Is it ok to proceed. … read more
Cody
Cody
Computer Science
2,564 satisfied customers
I had to purchase a new computer, but I believe the
Hi, my name is***** and I had to purchase a new computer, but I believe the information for my previous Microsoft office 365 may be on one of my spreadsheets. The Tech that transferred my system infor… read more
Cody
Cody
Computer Science
2,564 satisfied customers
I renewed my Office 365 today at 11:45 am, updating my
I renewed my Office 365 today at 11:45 am, updating my payment info, including new address and credit card info. Renewed at the 9.99 per month method. Can't sign into Word, says subscription is cancel… read more
Cody
Cody
Computer Science
2,564 satisfied customers
I deleted Microsoft 365 from my computer and did not wish to
I deleted Microsoft 365 from my computer and did not wish to renew. I was balancing my checking account and saw where and automatic renewal of $69.99 had been deducted from my checking account on 7/26… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,283 satisfied customers
Though Paypal tells me that they paid Microsoft for my
Though Paypal tells me that they paid Microsoft for my Office 365 Renewal subscription, Microsoft still asks me to pay. Error message TraceId: 2nuA0aULckiavoDh.2.14.19 … read more
Robert M.
Robert M.
Bachelor's Degree
3,565 satisfied customers
I have had my microsoft shut off - how do I get it
I have had my microsoft shut off - how do I get it reestablished … read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,048 satisfied customers
I need to renew my Office 365 subscription. Microsoft
I need to renew my Office 365 subscription. JA: What application are you using? Customer: Microsoft Office JA: Have you installed any updates recently? Customer: 2017 JA: Anything else you want the Mi… read more
Cody
Cody
Computer Science
2,564 satisfied customers
I received a generic message from Microsoft 365 thanking me
Hello I received a generic message from Microsoft 365 thanking me for renewing. No date of renewal, no amount, no how charged. I need more info … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I am being billed, I believe, for a Microsoft 365 Business
I am being billed, I believe, for a Microsoft 365 Business account that I am not using but have been unable to cancel. Can you assist me? … read more
Moses C
Moses C
Bsc
958 satisfied customers
I have received notification that my Office 365 Personal
I have received notification that my Office 365 Personal subscription is scheduled to be automatically renewed on May 10, 2018. I also was notified to cancel old version of Windows (previous to Window… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
8 satisfied customers
I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
Engineer
Bachelor's Degree
2,955 satisfied customers
Purchased office 365 on 3/11/18 but today it seems that it
purchased office 365 on 3/11/18 but today it seems that it was never applied and I am locked out of Word … read more
Cody
Cody
Computer Science
2,564 satisfied customers
I purchased/renewed Microsoft 365, Order No. 10155727376, on
I purchased/renewed Microsoft 365, Order No.*********** on or about 2/21/17. Today I got a message that says my Outlook is going to expire. I believe I may need to renew my subscription to this produc… read more
Cody
Cody
Computer Science
2,564 satisfied customers
Where can I find my Microsoft Office 365 seven digit account
Where can I find my Microsoft Office 365 seven digit account code as requested for 12 month renewal … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I purchase a new Dell Laptop; order number 324841229;
I purchase a new Dell Laptop; order number###-##-#### Customer number###-##-#### as part off the purchase on 1/12/2018, was the software for Microsoft Office 365 personal. DE000000215429516 … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I do not want the2016 version of Microsoft Office. I wish to
I do not want the2016 version of Microsoft Office. I wish to keep my older version. However, I get a message saying I have to update it before the 15th. What should I do. … read more
Cody
Cody
Computer Science
2,564 satisfied customers
I am trying to renew my Microsoft 365 which expires
I am trying to renew my Microsoft 365 which expires tomorrow. Need to provide up dated information on my credit card acct. # … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
975 satisfied customers
I received a charge of #134 on 11/12/2015. Please explain
I received a charge of #134 on 11/12/2015. Please explain this charge to me and why? I had cancelled Office 365 and purchased office pro. This was done on 11/10. also a charge of $99 on 2/12/2015. Ple… read more
Pete
Pete
Engineer
Bachelor's Degree
2,955 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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