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On 11/28/16 I purchased Microsoft Office 365 Order #

Customer Question
On 11/28/16 I purchased...

On 11/28/16 I purchased Microsoft Office 365 Order #***********and wish to cancel it before it auto-renews for another year. Could you help with his transaction?? Thanks... Linda Blackwell

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Office are you using?

I have a(###) ###-####Acer Switch 12 laptop. I have never used the Microsoft Office 365 since my laptop has not served me well for this application.

Technician's Assistant: Have you installed any updates recently?

No... because I don't like working on this laptop like I thought I would when it was purchased.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No... I just wish to cancel the 365 software

Submitted: 10 months ago.Category: Microsoft Office
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Answered in 4 minutes by:
9/28/2017
Microsoft Office Technician: ChrisC, Computer Enthusiast replied 10 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 2,542
Experience: 15 years as a professional computer technician.
Verified

Hi Linda, you will need to login to the Office site with your account credentials that you used for your subscription

So just follow these steps:

1. Go to www.office.com and click Sign In.

2. Sign in with the appropriate credentials.

3. Once in your account, click on where it says My Account at the bottom. Then click on Manage Account on the next screen.

4. Click on where it says Manage next to your subscription and then click Cancel.

That should do it for you! If you have any further questions on this, just let me know.

NOTE: Before leaving this page, please use the rating box at the top of the page to rate the answer at least 3 STARS/OK SERVICE or better so that I receive credit for assisting you.

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Category: Microsoft Office
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