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Office asks to active although I'm using for more than a…

Customer Question
Office asks to active...

Office asks to active although I'm using for more than a year. Subcription fee paid in Jyly 2017, did check on account. The version of office installed does however not correspond to what I have paid for and installed initially, I did not ask to upgrade, nor did I download any upgrades. I only want the personal version, not the professional as installed. What to do?

Technician's Assistant: How much experience do you have with this particular machine?

Work with it daily since April 2016

Technician's Assistant: Have you installed any updates recently?

Yes Windows 10 I think.. was prompted to by Microsoft?

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No, just to be able to continue working in office without disruption please.

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
9/22/2017
Microsoft Office Technician: Richard, Software Specialist replied 11 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,537
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Hi there and welcome

When did this problem start?

Please let me know

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Customer reply replied 11 months ago
Earlier this week
Microsoft Office Technician: Richard, Software Specialist replied 11 months ago

ok, I want to do a system restore please.

To do this, close all programs.

Press the windows key (the one to the left of the left ALT key) + R and type in the run box that opens

rstrui

Press enter

Then follow the onscreen steps to choose a system restore and choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

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Customer reply replied 11 months ago
Won't I loose data if I do system restore?
Microsoft Office Technician: Richard, Software Specialist replied 11 months ago

No, you can return to this web page via your emails and let me know the results

I will be here waiting.

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Customer reply replied 11 months ago
Why do I need to pay if I did not request these updates?
Microsoft Office Technician: Richard, Software Specialist replied 11 months ago

This is just answer a paid service supprot desk, this is my livliehood to help you with issues such as this.

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