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I bought this computer a couple of weeks ago and I'm trying…

Customer Question
I bought this computer...

I bought this computer a couple of weeks ago and I'm trying to get on word is says it not active

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

It a hp all in one pc

Technician's Assistant: Have you installed any updates recently?

No I only turned it on and that's when it did updates when I got it

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
9/20/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 41,266
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Did you purchase Microsoft Office / Word also?
Please reply at the box below. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Customer reply replied 11 months ago
I thought it came with the computer, I just paid on line 47 dollars
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/yc6yg8bp
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/yc6yg8bp
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

Please communicate with me at this page. Have you tried my steps above?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Microsoft Office Question
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