Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
Can you attach the file please to this question and I can then see if it is possible?
Use the attach file button
you did, checking it now
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
We have another thing to try
Shut down your Mac.
Find Command (⌘), Option, P, and R on your keyboard.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Tell me if then it opens please
Ok, it is indeed corrupted, I also ran a number of repair tools here but it will not repair.
You will need to recreate the document sorry.