How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 38336
Experience:  Over 15 year experience resolving Microsoft Office Issues
Type Your Microsoft Office Question Here...
Richard is online now
A new question is answered every 9 seconds

I tried to save a document on word and when I went to save

This answer was rated:

I tried to save a document on word and when I went to save it the computer crashed. It autosaved my file so I had renamed the file and moved it to another location but when I went to save that version, word crashed again. I was wondering if there was a way to recover that file. I have the file and it says it cannot open it because it is corrupted. But I wonder if it actually saved any of my work anyways.

Hi there and welcome

Can you attach the file please to this question and I can then see if it is possible?

Use the attach file button

Thank you

Customer: replied 29 days ago.
I think I just did it

you did, checking it now

Richard and other Microsoft Office Specialists are ready to help you

Thank you

If you are on a windows computer, Click this link

Else for a Mac computer, Click this link

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 29 days ago.
My ID is 127 697 094 and the password ***** *****


Customer: replied 29 days ago.
It still won't open. But thank you for trying

We have another thing to try

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

Tell me if then it opens please

Customer: replied 29 days ago.
It still says the file is corrupted

Ok, it is indeed corrupted, I also ran a number of repair tools here but it will not repair.

You will need to recreate the document sorry.