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ON a new computer I installed Win10. A few days later, I
ON a new computer I installed Win10. A few days later, I decided to go with Win365. 365 does not operate properly because the presence of the earlier version is interfering. I need some guidance in re… read more
Jason Jones
Jason Jones
AAS Information Technology
11,353 satisfied customers
My laptop computer just failed, and I had to buy a new one.
Hi, my laptop computer just failed, and I had to buy a new one. How do I switch my new laptop to my Office 365 Home account and remove the old laptop? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,367 satisfied customers
I purchased Microsoft Office from Best Buy about two months
I purchased Microsoft Office from Best Buy about two months ago and when I got time to access and load it I have misplaced my 'key'. How can I get me key from Microsoft? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I recently did a reset on my Windows 8Pro Surface laptop &
I recently did a reset on my Windows 8Pro Surface laptop & need to reinstall Microsoft Office. I bought it in 2017 (Feb). Online MSis not recognizing the updated version. Can you help. I do have the p… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have a apple product I had word on it..that i bought.. ..I
I have a apple product I had word on it..that i bought.. ..I lost my laptop got a new one and I do not have my product key..how do I get that because I need word.. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We purchased Office 365 personal for our Lodge and when we
We purchased Office 365 personal for our Lodge and when we bought it the store entered my personal info in. I already have Office 365 Home and I need to change the Personal info out of my name and int… read more
Jess M.
Jess M.
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Bachelor's Degree
842 satisfied customers
I need some help with activating a microsoft office 16
I need some help with activating a microsoft office 16 professional plus that was purchased via remote computer access … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
Cody
Cody
Computer Science
2,572 satisfied customers
I bought an Asus laptop back in January, which came with a
I bought an Asus laptop back in January, which came with a free trial of office 365. This product was not working so I called . I was told that product doesn't work well with the Asus computer, but th… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,781 satisfied customers
I have purchased an Asus X200CA-SCL0310-11.6" laptop from Best
I have purchased an Asus X200CA-SCL0310-11.6" laptop from Best Buy and installed Word program. They gave me the address of an e-mail address we had for our desktop. The next day, I tried to open the p… read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
I have a Windows 7 PC that I purchased Office 2013 Home and
I have a Windows 7 PC that I purchased Office 2013 Home and Business for. Everytime I try to load it, I get an error message that says: Couldn't install. We're sorry, we had a problem installing your … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have somehow lost my SENT folder in MS Outlook. Using gmail
I have somehow lost my SENT folder in MS Outlook. Using gmail and aol accounts, but only the gmail is missing. Is there a file recovery or reset procedure?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
Hi MicrosoftI have tried everything, but I can not reinstall
Hi Microsoft I have tried everything, but I can not reinstall Windows 8 on my PC, as I do not have the product-key for my backup DVD. How can i retrieve it? Best regards XXXXX XXXXX Denmark. P.S. I am… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
I have had to format my harddisk. Have two PCs each runnng
I have had to format my harddisk. Have two PC's each runnng Win 7. One has Outlook 2010 and the other Outlook 2013. Am having problems copying my address book from Outlook 2010 to Outlook 2013.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,713 satisfied customers
Hi I changed my Compaq Presario from Vista to Windows 7 and
Hi I changed my Compaq Presario from Vista to Windows 7 and I can't access Word Publisher without a product key. It won't accept the one that was entered when I installed it on Vista. Do I receive a n… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,781 satisfied customers
Hi , I just purchased a Sony Laptop model SVS131A11L with a
Hi , I just purchased a Sony Laptop model SVS131A11L with a preinstalled Microsoft Office. The Certificate of Authenticity is on the back of the computer, with the 25 charaacter product key. My comput… read more
James K.
James K.
Consultant
260 satisfied customers
I am trying to install MS Office,]. Getting message to remove
I am trying to install MS Office,]. Getting message to remove MS Click and run -won't work with 64 bit. How do I do this? Or how do I remove whole thing and get back my money?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
any excel file that I open, from any source opens as "read
any excel file that I open, from any source opens as "read only". Even if I open a completely new file and try to save it without making any changes, it refuses and says that the file is read only. I … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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