Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

We received an email saying that we have successfully

Customer Question
We received an email...

We received an email saying that we have successfully activated Office365Home on Sept.11/17. Yet when we try to open the file we are unable to do so. Please help.

Technician's Assistant: Just to clarify, what email service provider are you using?

Shaw web mail

Technician's Assistant: Have you installed any updates recently?

Tried to install Office365Home

Submitted: 9 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 2 minutes by:
9/13/2017
Microsoft Office Technician: PC_Wizzard, Computer Enthusiast replied 9 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 1,025
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do you use?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
In one Excel file, the printer prints one page over and over
in one Excel file, the printer prints one page over and over instead of printing the different pages … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I lost my office 365, during a move of my household. I can't
I lost my office 365, during a move of my household. I can't get it back I can't uninstall the program … read more
Cody
Cody
Computer Science
2,358 satisfied customers
Office doesn't appear in applications folder?? Office 365.
paid for it charge pending went to my applications cannot find it … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have virus on my computer placed there Microsoft 35
I have virus on my computer placed there Microsoft 35 Technicians after I refused to buy into their computer safety program, which is a scam. I cannot use the documents program because of the virus. W… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
How may template lines be removed? Word 365 for Mac. Good
Good question. My presumption is the last time a message from Microsoft indicated an update was available. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
28 satisfied customers
I have a problem with a word document, where the footnotes
I have a problem with a word document, where the footnotes run over onto the next page and it seems that this is causing me to be unable to enter a page break. Do you have any suggestions for fixing t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a skype account which I can not log into. I have not
I have not since I got my computer maybe one year ago … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am trying to print from xfinity voice mail history and it
I am trying to print from xfinity voice mail history and it will not convert to a word document. I was able to do do this a couple of days ago,but I missed the middle of what I needed. Please help me!… read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
How to convert office.com/word footnotes to endnotes. I dont
how to convert office.com/word footnotes to endnotes … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
Need my centurylink password. Win 10. Yesterday
Need my centurylink password JA: What application are you using? Customer: Win 10 JA: Have you installed any updates recently? Customer: yesterday JA: Anything else you want the Microsoft Office Exper… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have paid for my subscription on 11 April 2018 yet today
i have paid for my subscription on 11 April 2018 yet today my excel services stopped and it does not recognize my login details. regards ***** ***** … read more
Chris Baxter
Chris Baxter
28 satisfied customers
I've changed the page background color for a pamphlet in MS
I've changed the page background color for a pamphlet in MS Word with a fill option. It shows up on the screen, but when I go to print it either to a pdf or straight to the printer, the background col… read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
My harddrive crashed and I need to redowhload MS Office. HP
Hi... My name is***** and my harddrive crashed and I need to redowhload MS Office … read more
Cody
Cody
Computer Science
2,358 satisfied customers
I have an Macbook pro and I need to reinstall my Office 2011
Hi Pearl, I have an Macbook pro and I need to reinstall my Office 2011 because my apple id changed … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
It appears that I inadvertently deleted my Word and Excel
It appears that I inadvertently deleted my Word and Excel programme … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I have a Microsoft word 7 document suddenly switched from
I have a Microsoft word 7 document suddenly switched from draft to page view and is stuck there! How can I get it back to draft? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have just replaced my MMacBook Air with a new one. I
I have just replaced my MMacBook Air with a new one. I cannot find the password ***** username to open Microsoft Office … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When I change my password here on my I'd. Ipad it does is
ipad it does is not accepted on my desk top. My desktop has. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
57 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x