Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
It sounds like your document was created on a previous version of Word, and when you installed the new version it changed the formatting. Unfortunately there is no way to restore this except by reinstalling the old version of Word. However, I would recommend against that. It is best to keep the most current version so your documents will look as you intended whenever you send them to people. The best thing to do in this situation is to redo the formatting yourself.
If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to rate my service using the stars at the top of this page. Thank you, ***** ***** a great day!