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Major league issue. Microsoft word is not responding, Drop…

Customer Question
Major league issue. Microsoft...

Major league issue. Microsoft word is not responding, Drop down boxes unavailable, Can't save doc..HELP!

Technician's Assistant: Just to clarify, what's the make and model of your computer? And what version of Word are you using?

Apple Macintosh operating system OS X operating system 10 EL CAPITAN

Technician's Assistant: Have you installed any updates recently?

We do what ever comes across in the Apple system . Nothing in laST COUPLE OF WEEKS.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

THANKS . NO, ***** *****

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
9/12/2017
Microsoft Office Technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Thirty minutes.Thanks for your help.Mike S
Microsoft Office Technician: Kris Rodgers, IT Manager replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Microsoft Office Technician: jinsmn, Computer Support Specialist replied 8 months ago
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 2,960
Experience: 12+ years experience in computer field.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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