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I have just recently purchased Microsoft Office Professional…

Customer Question
I have just recently...

I have just recently purchased Microsoft Office Professional Plus 2016 through Tech Soup Canada. I am now receiving the a send and receive error in my outlook, it tell s me to contact my service provider and I have and they cannot find an issue on their end. Is there anything that you can do to help me with this problem. This is my only computer that is used for operating a small United Way office.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

My laptop is a Gateway and my operating system is Windows 10

Technician's Assistant: Have you installed any updates recently?

Just the Microsoft Office Pro Plus 2016

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
9/11/2017
Microsoft Office Technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
Off and on for months, but pretty steady since I down loaded and set up the program about 2 weeks ago.
Customer reply replied 11 months ago
I am sorry but I cannot allow remote access to my computer. It has to do with our privacy policy's for our donors.
I also did not realize that it would be more than the $5 asked at the start until I got my receipt.
Microsoft Office Technician: Kris Rodgers, IT Manager replied 11 months ago

Thats OK we do not have to do the remote and can continue without it if you like?

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Customer reply replied 11 months ago
I am sorry, but my day has just ended and I will be out of the office until 9 am tomorrow morning PST.
Microsoft Office Technician: Kris Rodgers, IT Manager replied 11 months ago

Okay let me know when you return

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