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I re- purchased my subscription for office 365 personal at…

Customer Question
I re- purchased my...

I re- purchased my subscription for office 365 personal at london drugs but now i can,t get in to enter my new product key.

Technician's Assistant: What kind of computer do you have?

H.P. LAPTOP

Technician's Assistant: Have you installed any updates recently?

I HAD TO HAVE THE WIFI CARD REPLACED.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

NO I THINK THATS ALL. THANKS

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 1 minute by:
9/11/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 41,188
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Do you still have your Microsoft Office 365 product key?

Is the Internet currently working fine on your HP laptop?
Please reply at the box below. Thank you,

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

Does your HP laptop have Windows 7 or 8 or 10, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Microsoft Office Question
Customer reply replied 11 months ago
I DO HAVE THE NEW PRODUCT KEY AND I THINK THE INTERNET IS WORKING O.K. I CAN GIVE YOU THE NEW INFO REQUIRED.
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

What happens when you open Microsoft Office / Word on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Microsoft Office Question
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