How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I re- purchased my subscription for office 365 personal at

Customer Question

i re- purchased my subscription for office 365 personal at london drugs but now i can,t get in to enter my new product key.
JA: What kind of computer do you have?
Customer: H.P. LAPTOP
JA: Have you installed any updates recently?
Customer: I HAD TO HAVE THE WIFI CARD REPLACED.
JA: Anything else you want the Microsoft Office Expert to know before I connect you?
Customer: NO I THINK THATS ALL. THANKS
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Do you still have your Microsoft Office 365 product key?

Is the Internet currently working fine on your HP laptop?
Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 month ago.

Does your HP laptop have Windows 7 or 8 or 10, etc.?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
I DO HAVE THE NEW PRODUCT KEY AND I THINK THE INTERNET IS WORKING O.K. I CAN GIVE YOU THE NEW INFO REQUIRED.
Expert:  Viet -MS Office Tech replied 1 month ago.

What happens when you open Microsoft Office / Word on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet -MS Office Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet -MS Office Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,