Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am having issues again accessing my account I have put in…

Customer Question
I am having issues...

I am having issues again accessing my account I have put in my email address***@******.*** but it does not recognise?

Technician's Assistant: Have you contacted anyone about your account?

No just now with you

Technician's Assistant: Have you installed any updates recently?

Yes

Submitted: 11 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 4 minutes by:
9/10/2017
Microsoft Office Technician: Isaac Franklin, Support Technician replied 11 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Microsoft Office
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Isaac Franklin, Support Technician replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Microsoft Office Question
Customer reply replied 11 months ago
I was totally frustrated and finally fixed the log on issue by shutting down my IPad and restarting, I do not expect to see any charge that i put forward as good will to resolve my issue. I am afraid you did not address my issue in the first instance let alone lead me along the second time asking for more credit card details, a very poor way of conducting business with who I thought would resolve my problem.
To make matters worse for me to follow your first instructions to down load the app my email contact is still under my old email address.
Microsoft Office Technician: Isaac Franklin, Support Technician replied 11 months ago

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Please go there for a refund.

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
Microsoft is the system that operates my games and other
microsoft is the system that operates my games and other programs and i have not been on my computer for a very long time and my user name is ***** ***** .com but i don't remember any of the informati… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't access my account no matter what I try. Microsoft
Not that I'm aware of but I use it on my computer all the time … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
For the last week or so i cannot open any office programs on
for the last week or so i cannot open any office programs on my computer. it came up without warning from microsoft … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
MY outlook fails to connect to the server. To resolve this
Hi, MY outlook fails to connect to the server. To resolve this we have reinstalled outlook a few times. Which resolves the issue but then a few days later the same problem comes back. I have also rein… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just received a notice from microsoft We detected
I just received a notice from microsoft We detected something unusual about a recent sign-in to the Microsoft account na*****@yahoo.com. Sign-in details Country/region: Korea IP address: 118.33.119.41… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I have lost the email address and password to access my
I have lost the email address and password ***** access my office software, need this to reinstall data following a total loss due to hardware issue … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been using Microsoft Outlook for my emails since
I have been using Microsoft Outlook for my emails since purchasing my computer about a year ago. It was installed and set up by a local tech person. I have tried to activate my account as your message… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot verify my Microsoft Account. I have tried resending
I cannot verify my Microsoft Account. I have tried resending the verify email 4 times and when it comes into the inbox there is nothing to enter or press, Each time it assigns a different 4 number Pin… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I had windows 10 on my laptop and today it loaded a new
I had windows 10 on my laptop and today it loaded a new version. I originally didn't need a password. now I can't get into anything. it asks for a password, which doesn't exist, and says go to account… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I cannot get my email in the windows 10 that I installed. I
I cannot get my email in the windows 10 that I installed. I enter my email address and my password ***** it still does not work… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
Never had my desk top locked. now blue screen with my name,
never had my desk top locked. now blue screen with my name, email and asking for password. when it does not email password ***** says to contact microsoft. did that, got a password ***** able to log o… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How do I get Microsoft to correct spelling of my e-mail address
How do I get Microsoft to correct spelling of my e-mail address for my Microsoft account log-in. It is an invalid e-mail address at this time, and I am asked repeatedly to confirm my identification. I… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Microsoft will not allow me to access my hotmail account without
Microsoft will not allow me to access my hotmail account without firstly giving a security code. I have received several security codes and all are four digit numbers. When I enter the code it states … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
BrainHQ does not recognise my password XXXXX email does
BrainHQ does not recognise my password XXXXX email does I have already accessed this account and paid on 4/4/14 it was recognised a couple of days ago!… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Outlook is blocking my email. I have answered all security
Outlook is blocking my email. I have answered all security questions and put in all codes - they send 4 digit codes and now they ask for seven. It is absurd! They say they will restore my account in o… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Why are my hotmail blocked. There are no problems, there are
Why are my hotmail blocked. There are no problems, there are no one who had tryed to open my mails and now I can not come on my e-mail my e-mail:[email protected] get it opened now I have been tooldthere… read more
Cris
Cris
62 satisfied customers
Recently, I created your OUTLOOK Account and it is up and running
Recently, I created your OUTLOOK Account and it is up and running quite well. My old account, HOTMAIL, has recently been changed to OUTLOOK. Both accounts are running well, except I would appreciate h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi I am having problems with my Outlook. Every time I
Hi I am having problems with my Outlook. Every time I do a send receive function a window pops up asking me for my Network Password XXXXX when I put it in it does not resolve anything, it just keeps m… read more
James K.
James K.
Consultant
260 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x