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I am having issues again accessing my account I have put in…

Customer Question
I am having issues...

I am having issues again accessing my account I have put in my email address***@******.*** but it does not recognise?

Technician's Assistant: Have you contacted anyone about your account?

No just now with you

Technician's Assistant: Have you installed any updates recently?

Yes

Submitted: 8 months ago.Category: Microsoft Office
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Answered in 4 minutes by:
9/10/2017
Microsoft Office Technician: Isaac Franklin, Support Technician replied 8 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Microsoft Office
Satisfied Customers: 1,733
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Microsoft Office Technician: Isaac Franklin, Support Technician replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 8 months ago
I was totally frustrated and finally fixed the log on issue by shutting down my IPad and restarting, I do not expect to see any charge that i put forward as good will to resolve my issue. I am afraid you did not address my issue in the first instance let alone lead me along the second time asking for more credit card details, a very poor way of conducting business with who I thought would resolve my problem.
To make matters worse for me to follow your first instructions to down load the app my email contact is still under my old email address.
Microsoft Office Technician: Isaac Franklin, Support Technician replied 8 months ago

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Please go there for a refund.

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