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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Every time I open Mcrosoft Office 2010, and attempt a

Customer Question

Every time I open Mcrosoft Office 2010, and attempt a function, it crashes. It states"Microsoft Office has stopped working." I did a "fix" - no change. I uninstalled the program, and re-installed Office (using my product key etc)...no change. Still crashes. What now?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Hp Pavillion; Microsoft7
JA: Have you installed any updates recently?
Customer: I did a "fix"...same thing?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Cant think of anything. This is the only program I have trouble with.
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Jason Jones replied 1 month ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I see that you have tried repairing and reinstalling the application.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
sure
Customer: replied 1 month ago.
no
Expert:  Jason Jones replied 1 month ago.

Okay, how do you wish to continue?

Expert:  Jason Jones replied 1 month ago.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 57 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 1 month ago.
I need to pay $39 to get a answer?
Expert:  Jason Jones replied 1 month ago.

I assume you are referring to the automatic offer. Just don't click that offer button and you won't be charged the $39.

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 57 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Expert:  Jason Jones replied 1 month ago.

Hello again,

I see that you are not connected, yet.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Thank you,
***** *****

Customer: replied 1 month ago.
My account was charged an additional $42. What is that for?
Expert:  Jason Jones replied 1 month ago.

The full cost of the question is $47. The $5 was a deposit. I am sorry for the confusion. Do you want me to send in a refund request?

Customer: replied 1 month ago.
please. I cannot afford it right now,. sorry.
Expert:  Jason Jones replied 1 month ago.

Thank you. I will send in that request.