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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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On July 28 I bought a new laptop and shortly after that I

Customer Question

on July 28 I bought a new laptop and shortly after that I installed Microsoft Office. Unfortunately I had to return that laptop for new one yesterday, due to some problems with the laptop that I purchased on July 28.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Lenovo ideapad 320 How do I find out what my Operating system is?
JA: Have you installed any updates recently?
Customer: On the one that I purchased on July 28 or the one that I have replaced it with yesterday?
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Are you trying to reinstall your Microsoft Office?

When / where did you purchase Microsoft Office previously?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
I am trying to reinstall
Expert:  Viet -MS Office Tech replied 1 month ago.

Is there any error or message when you reinstall your Office?

When / where did you purchase Microsoft Office previously?
Please reply at the box below. Thank you,

Customer: replied 1 month ago.
I do not remember when installed it last. It was probably between July 28 and the 31st.
Expert:  Viet -MS Office Tech replied 1 month ago.

When you installed it lastly, did you have to purchase Office before you installed it?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet -MS Office Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,