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On July 28 I bought a new laptop and shortly after that I…

Customer Question
On July 28 I...

On July 28 I bought a new laptop and shortly after that I installed Microsoft Office. Unfortunately I had to return that laptop for new one yesterday, due to some problems with the laptop that I purchased on July 28.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Lenovo ideapad 320 How do I find out what my Operating system is?

Technician's Assistant: Have you installed any updates recently?

On the one that I purchased on July 28 or the one that I have replaced it with yesterday?

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
9/9/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 41,227
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Are you trying to reinstall your Microsoft Office?

When / where did you purchase Microsoft Office previously?
Please reply at the box below. Thank you,

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Customer reply replied 11 months ago
I am trying to reinstall
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

Is there any error or message when you reinstall your Office?

When / where did you purchase Microsoft Office previously?
Please reply at the box below. Thank you,

Ask Your Own Microsoft Office Question
Customer reply replied 11 months ago
I do not remember when installed it last. It was probably between July 28 and the 31st.
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

When you installed it lastly, did you have to purchase Office before you installed it?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 11 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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