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The-PC-Guy, Computer Manager
Category: Microsoft Office
Satisfied Customers: 2011
Experience:  20 years experience providing remote computer support
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My computer has just been stolen together with my backup

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My computer has just been stolen together with my backup hard drive.
JA: How much experience do you have with this particular machine?
Customer: I have not set up anything in the Cloud but does Microsoft Office 10 and Windows 10 automatically store later that I will be able to retrieve?
JA: Have you installed any updates recently?
Customer: I believe that a Microsoft Windows update with recently installed.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: There's nothing else I only needs to know whether I can recover information.
Customer: replied 1 month ago.
Correcting typo error.
I wish to recover data from the Cloud, if possible.

Thanks for using JustAnswer. My name is***** will do whatever I can to answer your question and will be back in a moment with my reply.

unfortunately it is not automatic, there would be no backup of your data unless you specifically signed up for a service and installed special software.

The only data that would be backed up is your documents and only if you had an active microsoft office-365 subscription. Then that would be in your MS account. If not, then I am afraid you would be out of luck.

The-PC-Guy, Computer Manager
Category: Microsoft Office
Satisfied Customers: 2011
Experience: 20 years experience providing remote computer support
The-PC-Guy and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 1 month ago.

My ID is 1** 7** 6** and Password ***** ********

Customer: replied 1 month ago.
Are you still with me and when can I expect the Secure Remote Assistance?
Customer: replied 1 month ago.
What private contact info do you require?
Thanks for requesting remote assistance service. Do you mean you have got TeaamViewer installed and use the above credential ready for access?
Customer: replied 1 month ago.
Are you waiting for anything from me?
Customer: replied 1 month ago.
When can I expect the connection?

Hello, as discussed I will send you a new offer below.

Please get your Office 2010 product key ready


Customer: replied 1 month ago.
or type anything here.

We need a new offer to uninstall and reinstall Office and then import Gmail contacts for you.

Customer: replied 1 month ago.
Please insert your Office DVD.
Customer: replied 1 month ago.
Please re-install Microsoft Office 2010 which I previouysly paid for

Do you have the media DVD or CD of Microsoft Office 2010?

Can you please return to your original question here

I will mark this one for a refund so you are not paying twice.

Customer: replied 1 month ago.
No. It is a new question for bbao. not a duplicate. Both questions will be paid. Please reopen my new question. Thanks.

ok, it is open again though you are asking for the exact same thing here as you were with the original question I was working with you on, to get office installed again as well as to see which information we can recover.

Thnaks. As you can see, obviously extra effort does need to fix Office installation in addition to Contacts recovery.