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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have microsoft office 2013 and needed to download

Customer Question

I have microsoft office 2013 and needed to download Microsoft Office Pro Plus 2016 through my college course. Since I have downloaded 2016, I am unable to upload documents to necessary locations, and cannot change "Word" to a pdf.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: toshiba windows 10
JA: Have you installed any updates recently?
Customer: Not that I am aware of.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 1 month ago.
Category: Microsoft Office
Expert:  Martin replied 1 month ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

Customer: replied 1 month ago.
No, this looks like I'm going to be paying too much for support. I would like my guaranteed refund of $5 back.
Expert:  Martin replied 1 month ago.

The full price should be on the page upon asking the question and sent to your email.

Here is the link to request a refund:

http://ww2.justanswer.com/help/how-can-i-request-refund-0