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I have microsoft office 2013 and needed to download

Customer Question
I have microsoft office...

I have microsoft office 2013 and needed to download Microsoft Office Pro Plus 2016 through my college course. Since I have downloaded 2016, I am unable to upload documents to necessary locations, and cannot change "Word" to a pdf.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Toshiba windows 10

Technician's Assistant: Have you installed any updates recently?

Not that I am aware of.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of.

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
9/8/2017
Microsoft Office Technician: Martin, Network Engineer replied 11 months ago
Martin
Martin, Network Engineer
Category: Microsoft Office
Satisfied Customers: 3,150
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 11 months ago
No, this looks like I'm going to be paying too much for support. I would like my guaranteed refund of $5 back.
Microsoft Office Technician: Martin, Network Engineer replied 11 months ago

The full price should be on the page upon asking the question and sent to your email.

Here is the link to request a refund:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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