Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
What version of word are you using?
I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the blockFor further information you can call our customer service department.1.***-***-****This is normal, as it wants to ensure you want this feature. A quick call to your CC company will release it.
This is very common for your protection.
You will have to resend from your side. It is not active to me once that happens to send. I will wait.
This will help you. They can walk you through your side of it.
Use the chat or phone feature here and they will show you what to do.
As soon as it hits my side, i will accept.
Please click HERE to start a remote desktop session with me. Thanks.
As discussed, please do NOT remove Office 2007 yourself.
Once available on Monday, let me know and I will try help you manually remove it and reinstall it in one more remote session (no extra charge).
FYI I will be overseas on Monday, might be a bit delay just in case my roaming service has any issue.
Are you asking me to go back to your screen?
You also installed Office Project 2007 before? Do you have the key and media to install it again?
The key was cleared as I was disconnected then a new connection has been established. I am in at the moment. If you could leave the key somewhere on the screen, I can start the installation before going into the dream. :)