How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6953
Experience:  Computer Software Specialist for more than 10 years
49766785
Type Your Microsoft Office Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I lost my Microsoft Office 2010 when my computer needed to

Customer Question

I lost my Microsoft Office 2010 when my computer needed to be cleaned post hack. I have the product key number. Can you help me re-download?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP S2031a
JA: Have you installed any updates recently?
Customer: I don't think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. If you still have your product key, and since it is Office 2010, you can download it from Microsoft and install it to your computer.

Please click on this link:

https://www.microsoft.com/en-us/software-download/office

On that page, please scroll down to the part that says "Enter Product Key". There you need to correctly enter your product key, then click Verify.

When it is verified as Valid, you will be given a download link. Just click on the download button/link to download the installer and install to your computer by double clicking on the downloaded file.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess