Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I lost my Microsoft Office 2010 when my computer needed to…

Customer Question
I lost my Microsoft...

I lost my Microsoft Office 2010 when my computer needed to be cleaned post hack. I have the product key number. Can you help me re-download?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP S2031a

Technician's Assistant: Have you installed any updates recently?

I don't think so

Submitted: 11 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 7 minutes by:
8/16/2017
Microsoft Office Technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,020
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. If you still have your product key, and since it is Office 2010, you can download it from Microsoft and install it to your computer.

Please click on this link:

https://www.microsoft.com/en-us/software-download/office

On that page, please scroll down to the part that says "Enter Product Key". There you need to correctly enter your product key, then click Verify.

When it is verified as Valid, you will be given a download link. Just click on the download button/link to download the installer and install to your computer by double clicking on the downloaded file.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,020
8,020 Satisfied Customers
Experience: Computer Software Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

8,020 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I had Microsoft Office Home and Student Suite installed on
I had Microsoft Office Home and Student Suite installed on my computer. I still have the Product Key -- unfortunately, my computer crashed and I had to do a full Windows re-install that wiped all the … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have Microsoft office/exel/powerpoint on a different
hi, i have Microsoft office/exel/powerpoint on a different computer but i don't have my product key to add it to my new computer and everytime i try to use the applications, it states my subscription … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
I lost my 2010 Microsoft Office activation product key (it
I lost my 2010 Microsoft Office activation product key (it got torn) how do I retrieve it?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am battling to install MS Office 2010 on my PC - Windows
I am battling to install MS Office 2010 on my PC - Windows 8, it says it is registered to someone else already. I think my ex husband used his login to install the software on my new machine and I can… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
I have lost the Microsoft Office contents in my documents (saved)
I have lost the Microsoft Office contents in my documents (saved) and on my desktop. The Microsoft Office box is empty. I previously had Excel, Word and Power Point. All now gone. The Office apps is s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have Microsoft Outlook 2010 installed and have used it for
I have Microsoft Outlook 2010 installed and have used it for several years. I have suddenly been informed that I am unable to access this program and should re-activate it. When contacting Microsoft w… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Hi Ive lost my Office package & Microsoft product key number. How
Hi I've lost my Office package & Microsoft product key number. How can I find them ? Thank you Sammy… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I rebooted the laptop this morning and got the response: Microsoft
I rebooted the laptop this morning and got the response: Microsoft office Professional 2010 cannot verify the license for this product. You should repair the Office program by using Control Panel. I h… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Hello I had to do a complete restore on my laptop and when
Hello I had to do a complete restore on my laptop and when I went to reinsall Microsoft Office it said my Product Key code was invalid. Tried it twice can you help… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
trying to find product key for my microsoft office 2010 university
trying to find product key for my microsoft office 2010 university edition , have contacted microsoft and been verified as a student but they sent me a key for office 365 which does not work on 2010 ,… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Recently my Windows 7 O/S became corrupt and my system would
Recently my Windows 7 O/S became corrupt and my system would not boot. I won't go through all the efforts I went to, but I finally got the system to reboot by restoring it to the original factory sett… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
i have lost part of my product key from 25/11/2010 can you
i have lost part of my product key from 25/11/2010 can you help it was for microsoft office home and student and was e mailed 25/11/2010 [email protected]… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
i purchased and downloaded office 2010 over a year ago. I
i purchased and downloaded office 2010 over a year ago. I no longer have the product key. The office suite is not accessable now and is stating that the windows installer is not correctly installed. h… read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
my friend bought me a samsung laptop and it contains micosoft
my friend bought me a samsung laptop and it contains micosoft office and start but when i click start it does,nt go it says i need a keybut i had none with the literature can you explain please?… read more
TheDoctor
TheDoctor
Software Engineer
Master\u0027s Degree
915 satisfied customers
I have a new computer which has Office 2010 starter installed.
I have a new computer which has Office 2010 starter installed. all is working fine but I have bought (from software4students) Office 2010 Prof plus and whilst trying to download I just get the message… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My computer crashed and I now have a different computer. The
My computer crashed and I now have a different computer. The correct product key is entered into new computer and I get a response back that says that the product key is invalid. How do I get this cor… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
I downloaded a 60 free trial of office home and business but
I downloaded a 60 free trial of office home and business but did not get a product key as promised sent to my e-mail provided during registration. That address [email protected] Can you assist/… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,020 satisfied customers
I rebuilt my computer with a different harddrive and had to
I rebuilt my computer with a different harddrive and had to reload with new windows seven when I try and reload me office pro 2010 will not allow me to activate it with the key. old hard drive still i… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x