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In Microsoft Word and Microsoft Excel 2007 running on

Windows 7 Home Premium, I...
In Microsoft Word and Microsoft Excel 2007 running on Windows 7 Home Premium, I click on the command button (top left of window). The drop-down menu appears but before I can click on anything in it it disappears. I have tried drop-down menus in one or two other programs and they seem to be OK. Can you advise how to keep the menus visible? This problem has started this morning.
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Answered in 2 hours by:
8/14/2017
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Hi,

Would it be OK to get a screenshot of this or connect and have a look?

Thanks

Kris

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Customer reply replied 11 months ago
It would be better to connect, I think. Please tell me how to proceed.

OK - I will generate the remote assistance now

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Please let me know once you see it

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It should be on your screen now

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Do you see it?

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Customer reply replied 11 months ago
I have clicked on "Securely connect".

What does it say now?

It has not appeared here

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Customer reply replied 11 months ago
I have clicked on "Securely connect" again.
Customer reply replied 11 months ago
We seem to be getting nowhere with this.

That's it, try accepting the offer

Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified
Kris Rodgers and 87 other Microsoft Office Specialists are ready to help you
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Customer reply replied 11 months ago
I don't know what is happening here. I am now told I rated you which I did not do. I have accepted the offer, which I thought I had already done. I am getting rather short of time so it may be better if I sign off and ask for a refund.

That's it gone through.

To allow me to connect go to this link and follow the steps to download the remote access program and run it to allow me to connect

LINK (CLICK HERE ******)

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Category: Microsoft Office
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