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Office 365 regular mailbox licensed E3,needs to be used by

Customer Question
25 users on 25 different...
Office 365 regular mailbox licensed E3,needs to be used by 25 users on 25 different systems .Users are getting disconnected.Ki fly advise how we can have stable concurrent connections for the 25 users to this mailbox?
Submitted: 3 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
8/4/2017
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Microsoft Office
Satisfied Customers: 577
Experience: Network and System Administrator, IT Consultant
Verified

Hello, Thank you for using JustAnswer.com. I am Serge and will try to assist you

can you please be more specific on what exactly happens to connections?

how many people in the office?

How many using office 365

what are the connection errors?

what type of internet line do you have?

is connection only lost to Office 365 or to other resources as well?

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Customer reply replied 3 months ago
The Office365 mailboxes get disconnected
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

Are you using Webmail or Outlook 2016?

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Customer reply replied 3 months ago
Reliable dedicated leased line.just want to know if we've hit a roadblock with limits of concurrent connections for a single Office365 mailbox used by 25 users for operations team
Customer reply replied 3 months ago
Outlook 2016
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

And how exactly does it "disconnect"?

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Customer reply replied 3 months ago
I'll get back with the details tomorrow.What all logs should I look at from event viewer? Thanks
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago
Anything you can get me from the questions I asked in first reply. I will need more info about your licensing and network setup.
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Customer reply replied 3 months ago
Dedicated leased line 100 mbps, Office365 mailbox has E3 license
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

how exactly does it "disconnect"?

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Customer reply replied 3 months ago
70 users , out of which 25 users use the licensed mailbox as secondary to their licensed personal mailbox(also E3).The users get randomly disconnected (only for the mailbox they all use ).Is there a known number of concurrent connection limit for a mailbox to connect to Office365?
Customer reply replied 3 months ago
It says updating folder but status disconnected
Customer reply replied 3 months ago
Regular personal mailbox of users also configured in Outlook for all 25 users doesn't disconnect
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

From what I can see you have enough bandwidth to the Office 365

There are some limitations on mailbox connections, but with your amount of users it should not apply to you.

Moreover, you are using Enterprise plan and have free business support directly from Microsoft which I urge you to use before someone gives you incorrect info and wastes your time.

here is their number: call 1(###) ###-#### You license entitles you to 24/7 support.

links:

https://products.office.com/en-us/business/office-365-for-business-support-options

https://support.office.com/en-us/article/Contact-Office-365-for-business-support-Admin-Help-32a17ca7-6fa0-4870-8a8d-e25ba4ccfd4b?ui=en-US&rs=en-US&ad=US#bkmk_call_support

Hope this will help you

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UranIT
UranIT
UranIT, Network Administrator
Category: Microsoft Office
Satisfied Customers: 577
577 Satisfied Customers
Experience: Network and System Administrator, IT Consultant

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