How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

All of a sudden my word documents stopped printing in color

Customer Question

hi, all of a sudden my word documents stopped printing in color - what do i do?
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: HP Envy laptop and word 2003 and I'm an old fart!
JA: Have you installed any updates recently?
Customer: i havent but my husband did something.because we had difficulty when we changed the cartridge on the printer. the printer is working fine and I get color when I print in other programs
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: thats all i know
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Jason Jones replied 2 months ago.

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason