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I have trouble trying to get into my Microsoft account. It…

Customer Question
I have trouble trying...

I have trouble trying to get into my Microsoft account. It seems I unintentionally renamed my(###) ###-####account.

Technician's Assistant: What exactly are you having trouble accessing?

I wanted to renew my Office 365 personal subscription.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Not sure

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I just wanted to open a powerpoint document and the notice came up to renew my subscription

Technician's Assistant: When did you last update PowerPoint?

I don't remember updating other automatic updates.

Technician's Assistant: What have you tried so far with your PowerPoint?

I can get and work with the document with no problem, but when that notice said to renew, that where I got into trouble.

Technician's Assistant: Anything else you want the Microsoft Office expert to know before I connect you?

I wanted to keep my phone number(###) ###-#### as my account. I don't want***@******.***.

Submitted: 1 year ago.Category: Microsoft Office
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Answered in 4 minutes by:
8/3/2017
Microsoft Office Technician: Cory, Computer Technician replied 1 year ago
Cory
Cory, Computer Technician
Category: Microsoft Office
Satisfied Customers: 3,499
Experience: Computer Repair Technician 5+ Years
Verified

Welcome, I am Cory.

When did you pay the subscription last?

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Microsoft Office Technician: Cory, Computer Technician replied 1 year ago

Please let me know when you would like to continue?

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