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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have trouble trying to get into my Microsoft account. It

Customer Question

I have trouble trying to get into my Microsoft account. It seems I unintentionally renamed my(###) ###-####account.
JA: What exactly are you having trouble accessing?
Customer: I wanted to renew my Office 365 personal subscription.
JA: What Microsoft model do you have? And the Operating System (OS)?
Customer: not sure
JA: How long has this been going on with your computer? What have you tried so far?
Customer: I just wanted to open a powerpoint document and the notice came up to renew my subscription
JA: When did you last update PowerPoint?
Customer: I don't remember updating other automatic updates.
JA: What have you tried so far with your PowerPoint?
Customer: I can get and work with the document with no problem, but when that notice said to renew, that where I got into trouble.
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: I wanted to keep my phone number(###) ###-#### as my account. I don't want***@******.***.
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Cory replied 2 months ago.

Welcome, I am Cory.

When did you pay the subscription last?

Expert:  Cory replied 2 months ago.

Please let me know when you would like to continue?