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We just received a notice that our Office 365 sub is due…

Customer Question
We just received a...

We just received a notice that our Office 365 sub is due 9-2-17' We do not want it anymore so we would like it cancelled.

Technician's Assistant: What application are you using?

What do you mean as I am not computer literate?

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Microsoft Office expert to know before I connect you?

No, except I would rather talk to a person rather than type.

Submitted: 11 months ago.Category: Microsoft Office
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Answered in 3 minutes by:
8/3/2017
Microsoft Office Technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 7,992
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a laptop or desktop computer with Windows Vista, 7, 8 or 10?
  2. Do you still have access to your Microsoft account?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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