Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have had a recent HD crash. I have been re-installing

Customer Question
I have had a...

I have had a recent HD crash. I have been re-installing files and programs from bk-ups and from original program files. I have re-installed Outlook 2013 from my registered website with MS. But, the installed Outlook operates differently from what I have had experience with. I receive new emails into my InBOX. If I open each received email and then subsequently go to another box (such as sent or trash or what ever) and then return to INBOX, I find that all my received emails have been deleted. They have not gone to TRASH, I have checked there. They simply do not exist. Where have they gone and what setting to I need to change to stop this automatic dump?

Technician's Assistant: How much experience do you have with this particular machine?

I have had this PC for a number of years but this is a new HD and a new installation of Office 2013.

Technician's Assistant: Have you installed any updates recently?

I am not entirely sure. MS is set to install updates as they arise. Their may have been an update within the past 14 days since starting to re-install my software.

Technician's Assistant: Anything else you want the Microsoft Office expert to know before I connect you?

I can not think of anything else.

Submitted: 11 months ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 12 minutes by:
8/1/2017
Microsoft Office Technician: bbao, IT Consultant replied 11 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a few minutes to review your question. Thanks.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: bbao, IT Consultant replied 11 months ago

Basically do you mean all emails managed by Outlook 2013 have been gone for no reason?

What are the email addresses? Have you checked the email portal via web to verify if everything is okay at the server side?

Ask Your Own Microsoft Office Question
Customer reply replied 11 months ago
If I have looked at a new email, but without fully opening it and then go to another pane, such as "Sent " or some other and then go back to my INBOX, all emails that I have viewed in this way disappear. I have no idea whare they go to. They do not go to trash. If the emails are still marked as unviewed/unread, they remain, but any that have been viewed disappear.I don't know anything about the "email portal" via email? Thus, I do not know any about the server side.Richard
Customer reply replied 11 months ago
Are you still there? I have not heard back from you in many minutes???
Customer reply replied 11 months ago
bbao,where are you?
Microsoft Office Technician: bbao, IT Consultant replied 11 months ago
Australia. Are you in Canada?
Ask Your Own Microsoft Office Question
Microsoft Office Technician: bbao, IT Consultant replied 11 months ago

Hello, are you still here?

Ask Your Own Microsoft Office Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a microsoft office technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

842 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

653 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

Kamil Anwar

Kamil Anwar

Office Specialist

219 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

160 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

< Previous | Next >

Related Microsoft Office Questions
I had to reinstall my MAC OSX system and lost my MS Office
I had to reinstall my MAC OSX system and lost my MS Office suite. … read more
bbao
bbao
IT Consultant
1,797 satisfied customers
My computer crashed and I lost all my programs. I had
My computer crashed and I lost all my programs. I had Microsoft Office Enterprise. Am I able to get a download replacement? … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
How do I move folders from MS Office 2013 on one PC to MS
How do I move folders from MS Office 2013 on one PC to MS 365 Personal on another PC … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
My computer crashed and I need to re-install Microsoft
My computer crashed and I need to re-install Microsoft Office 2013? I know I purchased it a couple of years ago from Microsoft. Can you help?… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I've gone through the first two steps, the two email address
I've gone through the first two steps, the two email address she handles are functioning just fine. I want to configure the default view such that one of the inboxes automatically displays. How might … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
The pc had a version of ms office pro plus 2013(used computer
the pc had a version of ms office pro plus 2013(used computer I purchased). I received a messages saying the Office is not activated and has 19 days left. Today I purchased a key then uninstalled the … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
There - just installed Outlook 2013 - can send and receive
Hi there - just installed Outlook 2013 - can send and receive emails but they only stay in the inbox for a short period of time and they disappear completely. I've tried re-installing and same problem… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
We use Outlook 2013 on the desktop and Gmail addresses via
We use Outlook 2013 on the desktop and Gmail addresses via aliases in Outlook.com. Recently my alias stopped sending mail. My wife's still works fine. Sending an email from the desktop using my alias,… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
can i transfer outlook 2003 XP to another computer using windows
can i transfer outlook 2003 XP to another computer using windows 8 and outlook 2013. i have already started using outlook 2013 in my new computer.… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
Installed MS Office 2013 successfully then MS Project 2013
Installed MS Office 2013 successfully then MS Project 2013 and applications worked ok. Shutdown computer and re-started computer, all MS Office programs tried to start and went to error got a problem … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I had a subscription to Office 365, which would have expired
I had a subscription to Office 365, which would have expired in August. In July, I had a very important paper to type up, and Word wouldn't open. I contacted MS customer support, and after going throu… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have just purchased and installed MS Office Home & Business
I have just purchased and installed MS Office Home & Business 2013. Word, Excel and Powerpoint all work fine. Outlook, however, is asking me for a password ***** open, which I do not have as it is new… read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
219 satisfied customers
I have latest update of both Acrobat Pro XL and Office 2013.
I have latest update of both Acrobat Pro XL and Office 2013. Pdf feature does not show up like it did when I was using earlier versions. I have tried reinstalling and repairing and have confirmed all … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Outlook has encountered a problem and needs to close.Outlook
Outlook has encountered a problem and needs to close. Outlook keeps crashing On a Mac Pro, using Mac Office:2011, and I get the message: Outlook has encountered a problem and needs to close. I will op… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a ML-2165 Printer. It works but will not print from
I have a ML-2165 Printer. It works but will not print from MS Office 2013. I really need to solve this problem. Is the printer not compatible with Office 2013 and Windows 7?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
160 satisfied customers
Why, when I create a document using Lotus Wordpro or Open office
Why, when I create a document using Lotus Wordpro or Open office and save it in .doc format, then email to a recipient, does the recipient, if opening the document using MS Office get an entirely bogu… read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
653 satisfied customers
I purchased MS Office 2013 recently and downloaded and installed.
I purchased MS Office 2013 recently and downloaded and installed. It was not compatible with Windows Vista. I purchased Windows 8 last night and installed and up and running. Now I need to re-download… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
How do I correct a problem with MS word 2000 professional that
How do I correct a problem with MS word 2000 professional that causes the document to close when I copy a word or phrase?… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x