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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I purchased Microsoft 365 two or three years ago. I went to

Customer Question

I purchased Microsoft 365 two or three years ago. I went to activate it again this year and it says the program I have is not associated with my email address. I have not changed my email address in 3 or more years. What is going on. I need to use my word program.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I have a very old dell and I am using windows 10. I have NOT had trouble with this in the last 3 years. Since I paid the $99.99 on July 3rd of this year I do NOT want to have to purchase another Microsoft office 365.
JA: Have you installed any updates recently?
Customer: any time updates for Microsoft appear if I don't install them when I shut down my computer and open it the next time they automatically install so the answer is yes.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to be able to use my Microsoft office programs.
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please exactly from where did you purchase office from?

Please let me know

Thank you