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I purchased Microsoft 365 two or three years ago. I went to…

Customer Question
I purchased Microsoft 365...

I purchased Microsoft 365 two or three years ago. I went to activate it again this year and it says the program I have is not associated with my email address. I have not changed my email address in 3 or more years. What is going on. I need to use my word program.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I have a very old dell and I am using windows 10. I have NOT had trouble with this in the last 3 years. Since I paid the $99.99 on July 3rd of this year I do NOT want to have to purchase another Microsoft office 365.

Technician's Assistant: Have you installed any updates recently?

Any time updates for Microsoft appear if I don't install them when I shut down my computer and open it the next time they automatically install so the answer is yes.

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

I just want to be able to use my Microsoft office programs.

Submitted: 6 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
8/1/2017
Microsoft Office Technician: Richard, Software Specialist replied 6 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 42,363
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Hi there and welcome

Can you tell me please exactly from where did you purchase office from?

Please let me know

Thank you

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