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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Trying to install a new scanner on my mac. I keep getting

Customer Question

trying to install a new scanner on my mac. I keep getting "microsoft windows applications are not supported on macOS. I just rebought windows (home) and microsoft office.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: macbook Air
JA: Have you installed any updates recently?
Customer: yes says up to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: nopt
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Kris Rodgers replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 2 months ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 2 months ago.
ready
Expert:  Kris Rodgers replied 2 months ago.

Are you using the disk that cam with the scanner?

Customer: replied 2 months ago.
I would like to know how to fix it on my own in case it happens again
Customer: replied 2 months ago.
no disk. trying to download the softward
Expert:  Kris Rodgers replied 2 months ago.

OK so you need to download the software for mac not windows

Customer: replied 2 months ago.
i have tried
Expert:  Kris Rodgers replied 2 months ago.

Can I connect to your pc please and have a look

Customer: replied 2 months ago.
sorry that makes me nervous
Expert:  Kris Rodgers replied 2 months ago.

It's up to you as soon as i disconnect I cannot recn=onnect

Customer: replied 2 months ago.
why are you disconnecting? you haven't helped me yet
Expert:  Kris Rodgers replied 2 months ago.

I did not say that.

I said If I connect to your pc, once disconnected, I cannot re-connected.

As you were unsure about the remote assistance.

Customer: replied 2 months ago.
no. just don't want my info given to a 3rd party
Expert:  Kris Rodgers replied 2 months ago.

There is no info given, I cannot to your PC using TeamViewer and fix the issue.

Customer: replied 2 months ago.
ok. then do i get a refund? it said it was a $5 deposit and it charged my cc $47
Expert:  Kris Rodgers replied 2 months ago.

Flagged to moderator