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Trying to install a new scanner on my mac. I keep getting…

Customer Question
Trying to install a...

Trying to install a new scanner on my mac. I keep getting "microsoft windows applications are not supported on macOS. I just rebought windows (home) and microsoft office.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Macbook Air

Technician's Assistant: Have you installed any updates recently?

Yes says up to date

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

Nopt

Submitted: 1 year ago.Category: Microsoft Office
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Answered in 5 minutes by:
7/30/2017
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Microsoft Office
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 1 year ago
ready
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

Are you using the disk that cam with the scanner?

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Customer reply replied 1 year ago
I would like to know how to fix it on my own in case it happens again
Customer reply replied 1 year ago
no disk. trying to download the softward
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

OK so you need to download the software for mac not windows

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Customer reply replied 1 year ago
i have tried
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

Can I connect to your pc please and have a look

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Customer reply replied 1 year ago
sorry that makes me nervous
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

It's up to you as soon as i disconnect I cannot recn=onnect

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Customer reply replied 1 year ago
why are you disconnecting? you haven't helped me yet
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

I did not say that.

I said If I connect to your pc, once disconnected, I cannot re-connected.

As you were unsure about the remote assistance.

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Customer reply replied 1 year ago
no. just don't want my info given to a 3rd party
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

There is no info given, I cannot to your PC using TeamViewer and fix the issue.

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Customer reply replied 1 year ago
ok. then do i get a refund? it said it was a $5 deposit and it charged my cc $47
Microsoft Office Technician: Kris Rodgers, IT Manager replied 1 year ago

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