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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I have an older copy of Microsoft Office Home and Student

Customer Question

I have an older copy of Microsoft Office Home and Student purchased at Portland Community College while I taught and volunteered there. I keep getting a message stating that I do not have an authorized copy. I cannot update to windows 8, when I get a message showing how to resolve the problem,due to the age of my computer. Now I can't send emails without a message saying they can't find the address. Whats up
JA: Are emails stuck in your outbox or are you receiving an error message?
Customer: I receive an error message
JA: Are there any antivirus or firewall settings that could block you from sending mail?
Customer: not any new ones. I have spybot s and D
JA: Anything else you want the email expert to know before I connect you?
Customer: Just that due to my inability to solve the problem I have ignored the messages for a long time
Submitted: 2 months ago.
Category: Microsoft Office
Expert:  Martin replied 2 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?


Customer: replied 2 months ago.
where is the answer or is this just another come-on
Expert:  Martin replied 2 months ago.

Hello, my name is ***** ***** I am here to work out the problem with you.

Expert:  Martin replied 2 months ago.

You mentioned quite a few things, Microsoft Office, an update to Windows 8 and an error message relating to your email?

Which of those problems did you wish to address?