Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Is this the very first time that you access your Office 365 account on your browser?
Please use another web browser on your computer, not the browser you are using to access the 365 account previously. Then go to this link on that other browser:
On that page, sign in using your @hotmail account then see if you can find your subscription information.
Please let me know by replying to me here so that I can help you further.