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My Microsoft account got locked after an update. Now I can't

Customer Question
My Microsoft account got locked...
My Microsoft account got locked after an update. Now I can't get online to update my security.
JA: Have you contacted anyone about your account?
Customer: More than you could imagine, my wife wants to kill me, my kids are mad. I have done everything short of buying a new one.
JA: Have you installed any updates recently?
Customer: The computer did on its own.
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: That's about it.
Submitted: 5 months ago.Category: Microsoft Office
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Answered in 1 minute by:
7/14/2017
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 months ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 38,668
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,
I'm sorry about the issue. Do you mean you are not able to open any program on your computer?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,

Ask Your Own Microsoft Office Question
Customer reply replied 5 months ago
A name at the login screen
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 months ago

Besides the name, is it also showing an email address or not?

What's the make / model of your computer?

Please reply at the box below. Thank you,

Ask Your Own Microsoft Office Question
Customer reply replied 5 months ago
Acer windows 10
Customer reply replied 5 months ago
Desktop
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 5 months ago

Thank you. Besides the name, is it also showing an email address on your Acer Windows 10 computer's login screen?

Please reply at the box below. Thank you,

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NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
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