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Michael Hannigan
Michael Hannigan, Office Specialist
Category: Microsoft Office
Satisfied Customers: 11732
Experience:  25+ Years Experience in Computers and Electronics. Microsoft Certified MCSE, MCDBA, MCP, Microsoft Partner
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I've drafted a document on both of my MacBooks and it won't

Customer Question

I've drafted a document on both of my MacBooks and it won't save on either. I get the spinning wheel. The message says that Microsoft is not working at this time, would I like to wait or cancel. Can you help?
JA: What kind of computer do you have?
Customer: One is a MacBook Pro, the other is a MacBook Air
JA: Have you installed any updates recently?
Customer: Nope
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Michael Hannigan replied 7 months ago.

Hello. My name is Michael. I can help you with your question.

Do you have a previously saved version of the file?

Customer: replied 7 months ago.
Thanks, Michael, I got lucky and fixed it.
Expert:  Michael Hannigan replied 7 months ago.

Oh. That's great! If you need anything else, let us know.

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