How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

When working in Word 2007 for some unknown reason when I

Customer Question

When working in Word 2007 for some unknown reason when I press the shift key, it changes the zoom level
JA: What kind of computer do you have?
Customer: PC Microsoft Professional
JA: Have you installed any updates recently?
Customer: none that Ican think of
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

Ive seen this exact issue before, so I can help you fix it I need to ask you a few questions.

Are you using a wireless mouse or keyboard, and if so what name brand and model is it?

Also, what version of windows do you have on your computer, Windows XP, Vista, Windows 7, Windows 8 , windows 10 ?

Thank you for your response,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Related Microsoft Office Questions