How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

I have a new MacBook,which does not recognize/pair my Magic

Customer Question

I have a new MacBook,which does not recognize/pair my Magic Mouse
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: Two weeks old; software version 10.12.1
JA: Have you installed any updates recently?
Customer: Yes, Microsoft Office
JA: What troubleshooting have you tried?
Customer: I have looked at system Preferences/ Networks/Bluetooth. Two 1 Phones recognized, but no mouz=se
JA: Anything else you want the Mac expert to know before I connect you?
Customer: no, but I am dead without a mouse
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Has the Magic Mouse ever worked, with this new MacBook ? even once?

Has the Magic Mouse ever worked with any other computer around? or does it so work, still ?

(Is the Magic Mouse new too?)

Related Microsoft Office Questions