Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there and welcome
We can see if there is a previous version available.
Close all programs
Press the windows key + E
This opens the file manager
Navigate to the file, right click on it and select previous versions.
If there is a previous version, select this to revert back to it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
sorry I did not understand your last response.
Did you see my instructions I gave?
ok, then it will not be possible sorry to recovery it, this was the only option you had.
It is not like deleting a file which you can recovery, you actually overwrote the data on it.
What I advise is you enable windows file history so you can do the instructions I gave in the future and always revert to a previous version to avoid this issue
You can follow the instructions to do this here
But this file is now lost sorry
I see nothing about pricing sorry as I am an engineer here, this is a paid service of course, but you would need to contact customer service at***@******.*** for all payment questions.
There was a good chance of a solution as by default file versioning is enabled, so we checked this. When we discovered this was not the case, I informed you how to re-enable it to avoid this happening in the future.
I never though indicated I had a 100% solution. I see no reason for this hostility towards me (especially today), I am informing you please to contact customer service for all payment questions.