How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
53509759
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

My operating system wa updated by microsoft and purged all

Customer Question

My operating system wa updated by microsoft and purged all my programs and data
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Because of my financial system "Money" I kept operating with Microsoft 8.1
JA: Have you installed any updates recently?
Customer: Money is no longer supported by Microsoft, however, as a senior I used it to keep track of my activities, as well it kept reminding me when bills had to be paid. Needless to say I'm totally lost now without this information
JA: Anything else you want the computer expert to know before I connect you?
Customer: Lost also Microsoft Office 2007, can no longer access my documents - what a mess!
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using Windows 10 now after the upgrade?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Related Microsoft Office Questions