How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 20208
Experience:  Microsoft Office expert
50836188
Type Your Microsoft Office Question Here...
Josh is online now
A new question is answered every 9 seconds

My 2007 MS Office will not open due to a side by side error,

Customer Question

my 2007 MS Office will not open due to a side by side error
JA: Just to clarify, what's the make and model of your computer? And what version of Office are you using?
Customer: Not sure since it was built from parts but it is not a Mac and has strong capasity
JA: Have you installed any updates recently?
Customer: yes, .net format and visual C++ hoping that that would solve the problem. The error codes led me to the event log that showed an error in the xml syntax in the manifest and policy
JA: Anything else you want the microsoft office expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Can I connect to your computer to view and fix the issue?

Customer: replied 11 months ago.
I am concerned about any third party connecting to my computer.
Expert:  Josh replied 11 months ago.

I completely understand your concern -- I have been working on computers for 10+ years and our company is rated A+ with the BBB and they have been in business for 10+ years. Once I am disconnected, I cannot access your computer anymore; it is a one-time thing.

Customer: replied 11 months ago.
No thanks
Expert:  Josh replied 11 months ago.

Okay, let's try fixing it through chat instead.

Which operating system do you have?

Customer: replied 11 months ago.
It is not a Mac. My grandson built it from parts but is very strong.
Expert:  Josh replied 11 months ago.

Which Windows operating system? XP, Vista, 7, 8, or 10?

Customer: replied 11 months ago.
Windows 7
Expert:  Josh replied 11 months ago.

Has it ever worked properly with your computer?

Customer: replied 11 months ago.
for years
Expert:  Josh replied 11 months ago.

Click on Start then Control Panel then Programs and Features

Select Office 2007 then Check then Repair

After the repair, try using the program again.

Let me know the results

Customer: replied 11 months ago.
I have already tried that and doesn't work. The event log says incorrect aml syntax in the manifest
Expert:  Josh replied 11 months ago.

Have you tried uninstalling and installing the program again?

Customer: replied 11 months ago.
No, I don't have the disk.
Expert:  Josh replied 11 months ago.

Click here: https://www.microsoft.com/en-us/download/details.aspx?id=8328

Download then run the install file. After it is installed, restart your computer, and try again.

Customer: replied 11 months ago.
I am going to have to get the product key number from my grandson. Thanks for your help.
Expert:  Josh replied 11 months ago.

You're welcome!

If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 11 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.