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NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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Ugh! I installed Microsoft office 10 from a download and I

Customer Question

ugh! I installed Microsoft office 10 from a download and I picked 64 instead of 32 and my computer won't support it. I have tried to uninstall and reinstall with no luck! So frustrated been out for 2hr.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP Touchsmart 15
JA: Have you installed any updates recently?
Customer: I did this morning
JA: Anything else you want the computer expert to know before I connect you?
Customer: i don't believe so
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?