How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GeekGal Your Own Question
GeekGal, Microsoft Office Support Specialist
Category: Microsoft Office
Satisfied Customers: 1361
Experience:  MIS degree and 15+ years experience supporting Microsoft Office products
Type Your Microsoft Office Question Here...
GeekGal is online now
A new question is answered every 9 seconds

My wife pressed "save" on her word document and it got

Customer Question

hello my wife pressed "save" on her word document and it got severely corrupted
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: it's a mac book air
JA: Have you installed any updates recently?
Customer: word 2011 no version 14.6.9 no updates checked for updates from Word, nothing
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: that's it
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  GeekGal replied 11 months ago.

Hi there! My name is Alison. I'm sorry that you're having this problem. I will do my best to help you resolve it. If you have AutoRecover turned on, you should be able to use the following instructions to recover a previous version of the file.

  1. Choose File→Open from the menu bar.

  2. Type AutoRecover or type a keyword or phrase in the Spotlight Search box in the top-right corner of the Open dialog.

  3. Double-click the most recently saved AutoRecover file, or select the file and click Open. If you did a keyword or phrase search, use the Last Opened information to help you choose a likely file to open. If the file you want is grayed-out, choose All Files in the Enable pop-up menu, which allows you to open any file type.

You can also use Mac OS X Time Machine to recover any file that you’ve saved at least once.

Expert:  GeekGal replied 11 months ago.

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.