How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Microsoft Office
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Microsoft Office Question Here...
IT Miro is online now
A new question is answered every 9 seconds

Thank you... I keep getting this error message: Your IMAP

Customer Question

Hi and thank you... I keep getting this error message: Your IMAP server wants to alert you to the following: invalid delimiters in new folder name
JA: Just to clarify, how often have you been getting this particular message?
Customer: every 30 min appx.
JA: Have you installed any updates recently?
Customer: I typically refuse updates but i think an automatic one got by me recently
JA: Anything else you want the Microsoft Office expert to know before I connect you?
Customer: nope
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 11 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

Customer: replied 11 months ago.
outlook
Expert:  michelleclive replied 11 months ago.

Outlook is basically your email client let me know the email address/service provider

Customer: replied 11 months ago.
I set my email up completely thru microsoft outlook
Expert:  michelleclive replied 11 months ago.

what is your email address?

Customer: replied 11 months ago.
Expert:  michelleclive replied 11 months ago.

Thanks for the info, let me know a last piece of information. What version of outlook you are using?

Customer: replied 11 months ago.
2016
Expert:  michelleclive replied 11 months ago.

Are you using Norton software?

Customer: replied 11 months ago.
no
Expert:  michelleclive replied 11 months ago.

Follow the steps given below this will take care of it.

you must be having Norton add on installed on your browser.

Open Outlook

Click File Top Right >

Click Options > on the Left

Click Add ins >

Click go next to come add ins at the bottom >

Uncheck the Norton Add in >

Click OK/Close and Open outlook

Let me know how it goes.

Customer: replied 11 months ago.
I don't have a norton Addin on that list...
Customer: replied 11 months ago.
could it be the skype addin?
Expert:  michelleclive replied 11 months ago.

you may remove the Skype and check however the error is basically trig erred by Norton add ins.

Customer: replied 11 months ago.
Hmm
Customer: replied 11 months ago.
I refuse to use anything with the name norton or macafee
Expert:  michelleclive replied 11 months ago.

Log into your email webmail and check if any folders contain special character.

Make sure that none of the folders in webmail contain any special character such as these (# % & * : < > ? / \).

Customer: replied 11 months ago.
I'm getting this error about every 5 min now. Super annoying
Customer: replied 11 months ago.
ok standby
Customer: replied 11 months ago.
is a - ok?
Expert:  michelleclive replied 11 months ago.

no problem take your time.

Customer: replied 11 months ago.
I believe I am clear of all special characters
Expert:  michelleclive replied 11 months ago.

close outlook reopen and try.

Expert:  michelleclive replied 11 months ago.

what antivirus program are you using?

Customer: replied 11 months ago.
same error
Expert:  michelleclive replied 11 months ago.

what antivirus program are you using?

Try to disable the Antivirus and then try to open outlook and check if still pops up.

Customer: replied 11 months ago.
windows defender
Expert:  michelleclive replied 11 months ago.

That should not be causing the problem.

Backup your pst files and the uninstall outlook after uninstalling it restart your computer after that reinstall it from the programs disk or download you have for outlook.

Customer: replied 11 months ago.
same error, however upon closer look it is saying that the problem is in a folder name. Myaybe I'm reading this wrong but that is what it seems to me. Now hoe to we track down the folder?
Customer: replied 11 months ago.
Your IMAP server wants to alert you to the following: invalid delimiters in new folder name
Expert:  michelleclive replied 11 months ago.

i am still working on it give me a moment.

Expert:  michelleclive replied 11 months ago.

since how long you are facing this error popup issue?

Customer: replied 11 months ago.
no worries...take your time and thank you very much for your time. I really appreciate it
Customer: replied 11 months ago.
today
Expert:  michelleclive replied 11 months ago.

are you using windows 10?

Customer: replied 11 months ago.
brand new surface 4
Expert:  michelleclive replied 11 months ago.

From the Windows 10 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab
Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings"
Next, you'll see a dialog with a choice of system restore points
Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password *****
Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes.
Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.

Customer: replied 11 months ago.
you want me to do the actual restore from the point I just created.?
Customer: replied 11 months ago.
Expert:  michelleclive replied 11 months ago.

Correct.

Customer: replied 11 months ago.
Still working
Customer: replied 11 months ago.
Ok all done it ways successful. Now what?
Expert:  michelleclive replied 11 months ago.

now try the email and see if the error persists.

Customer: replied 11 months ago.
Yep came right back
Expert:  michelleclive replied 11 months ago.

still popping up with the same error?

Customer: replied 11 months ago.
Exactly. I can make it happen just by clicking on different in boxes or mailboxes with in my email
Customer: replied 11 months ago.
Got to be at that folder
Expert:  michelleclive replied 11 months ago.

I will open the question to other experts for the views and input.

Expert:  michelleclive replied 11 months ago.

you will get an email notification as soon as an email expert replies.

Customer: replied 11 months ago.
Thank you Michele
Expert:  IT Miro replied 11 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you have made any changes to your e-mail account recently, such as organizing e-mails into different folders, creating a backup of e-mails and then deleting them, etc?

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 11 months ago.
organizing into different folders
Customer: replied 11 months ago.
NOTHING OTHER THAN MOVING EMAILS TO DIFFERENT FOLDERS\
Expert:  IT Miro replied 11 months ago.

OK. It looks like you used at least one character in one of the folders that is not supported by Outlook. I suggest checking all newly created folders one by one for any symbol or character.

Customer: replied 11 months ago.
did that
Expert:  IT Miro replied 11 months ago.

Do you use multiple sub-folders?

Customer: replied 11 months ago.
Expert:  IT Miro replied 11 months ago.

You may not use many sub-folders such as creating a new sub-folder under existing sub-folder.

How many sub-folders have you created?

Customer: replied 11 months ago.
4
Expert:  IT Miro replied 11 months ago.

4 should be fine; however, whatever you did Outlook doesn't like. It is hard to troubleshoot this issue like this, so I suggest we establish a secure remote assistance so that I can see your mailboxes myself and look for anything that shouldn't be there.

Expert:  IT Miro replied 11 months ago.

Here are the instructions on how to establish a secure remote assistance:

Please click on the link below to download a secure remote assistance program.

http://www.justanswer.com/remotedesktop/join.aspx?Session=de1d3d6e-5ccd-452a-a1fe-8f6ac4127460

When a new web page opens, click on the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.

In case the link doesn't work for you, let me know.

Customer: replied 11 months ago.
thanks a waste of money...I could have told you that
Expert:  IT Miro replied 11 months ago.

I provided the instructions for establishing a secure remote assistance without paying anything extra.

Expert:  IT Miro replied 11 months ago.

Do you want to continue?

Customer: replied 11 months ago.
sure
Expert:  IT Miro replied 11 months ago.

We are connected.

Expert:  IT Miro replied 11 months ago.

I have disconnected.

Expert:  IT Miro replied 11 months ago.

When free again, check all the folders again and see if you can avoid having too many sub-folders. Also, you can delete the e-mails and folders under the "Deleted Items" folder since that is like a trash.

Do that for all the e-mail accounts and it should make the error message go away.

Regards,

IT Miro