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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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I keep getting a security certificate invalid notice issued

Customer Question

I keep getting a security certificate invalid notice issued to *.btrll.com issued by symantic class 3 secure server CA-G4 which is not allowing me to go to my e-mail and I have also lost my Microsoft word
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Quiksilver07070 replied 11 months ago.

Helo Dorothy and thank you for choosing JustAnswer.com

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My name is ***** ***** will be the expert helping you today.

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I am reviewing your question and will reply back shortly.

Expert:  Quiksilver07070 replied 11 months ago.

The best way to help you in s situation like this, would be to connect to your computer to SEE the error in action, and potentially fix the issue.

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The fact you have lost access to your MS Word is very suspect, and reveals a bit as to the nature of this problem.....possibly a virus or trojan or malware.

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I would start with doing a clean up of your system, and scan for nefarious issues.

YOu may have Anti-Vuris, and you may not......but either way, you can STILL get virus's......it happens.

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So please let me know when you are ready for the Remote Session.

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