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Isaac Franklin
Isaac Franklin, Support Technician
Category: Microsoft Office
Satisfied Customers: 874
Experience:  Technical Support Coach at Liberty Tax Service
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I had finished typing a document on Pages and wanted to add

Customer Question

I had finished typing a document on Pages and wanted to add page numbers. When I did that, the entire text - six pages - disappeared. I is a saved document but despite repeated tries, the only document that comes up is a blank one. HELP--this document represent four hours of writing!
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Isaac Franklin replied 1 year ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

Did you just have the document? We can try to find together in a remote support or you can try to find it

in a couple of different ways.

  1. Close Word for Mac.
  2. On the Go menu, click Home.
  3. Open the Documents folder, and then open the Microsoft User Data folder.
  4. Locate all the files that start with the words "AutoRecovery save of."
  5. For each file that matches this criteria, rename the file.

You can also try to find it by following this link if it wasnt saved.

Friendly reminder.

If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be able

to log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteed

money back if we cannot resolve your issue.

If you would like to continue with written instructions, that is absolutely fine as well. Just click the reject when you see the

offer and we will continue immediately in this manner going forward.

Expert:  Isaac Franklin replied 1 year ago.

I will be here for a few more hours today.


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