How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask NewITZone Your Own Question
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
Type Your Microsoft Office Question Here...
NewITZone is online now
A new question is answered every 9 seconds

Multiple attempts to upload a jpg photo have failed. Can

Customer Question

Multiple attempts to upload a jpg photo have failed. Can select and photo and the file name will appear in the appropriate field. When I hit upload, it says no photo is selected and clears the file name.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Customer: replied 1 year ago.
Don't know how I got to you. This is a MAC/Match problem, not Microsoft.
Expert:  Jason Jones replied 1 year ago.

I am here to help with a Mac problem. I am not here to help with a Microsoft problem.

Customer: replied 1 year ago.
Unless you have some advice as to how to proceed, No. I will email the photo to myself at the office and try to upload it tomorrow from there. Sorry to bother you.
Expert:  Jason Jones replied 1 year ago.

Thank you. If you can give me some more information regarding your problem, I could help more. All I know is that you cannot upload a JPEG photo somewhere.

Customer: replied 1 year ago.
You would have to know a lot about the Match website to be able to help. A jpg is a jpg and I already checked the file size. Thanks for the help anyway.
Expert:  Jason Jones replied 1 year ago.

Your answer to me asking for more information is that you cannot give it to me.