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While running reports using access db, error prompts "item…

Customer Question
while running reports using access...
while running reports using access db, error prompts "item not found in this collection (3265) in "cmdokcancel_click" module
Submitted: 2 years ago.Category: Microsoft Office
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
I can give access to my computer to check and resolve
Answered in 23 minutes by:
3/3/2016
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,537
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Hi there and welcome

Did you program this database yourself? Or this is one programmed by someone else?

And is it happening on all reports or only one in particular?

Please let me know.

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Customer reply replied 2 years ago
programmed by someone else. happening on couple of reports only.
Customer reply replied 2 years ago
I am ready to share my screen, if it is convenient for you.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok, I have made the request for the screen sharing as this is an additional service, please accept it and I can connect, else we continue here.

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Customer reply replied 2 years ago
$ 65 is additional for remote assistance over and above $50.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

Correct, its an optional service else we continue here.

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Customer reply replied 2 years ago
okay, we continue here
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok, when you get the message it will provide you the option to debug.

Click this please and when you do it will highlight a line of code.

Tell me what that line of code is please

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Customer reply replied 2 years ago
it does not give me an option to debug. I select the report and click preview and the error prompts.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

Can you attach the file here and the report name that gives the error please

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Customer reply replied 2 years ago
sure
Customer reply replied 2 years ago
file attached
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

thats a word document...

I need the actual Access database

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Customer reply replied 2 years ago
it is big file. Since it has customer information, I don't want to transmit the file for security reasons.
Customer reply replied 2 years ago
how about we use teamviewer for remote access - free program and I can give you access
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

you need to first accept the offer, its an additional service.

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Customer reply replied 2 years ago
that is too much :)
Customer reply replied 2 years ago
I can open this db in access. Do you want me to check any tables, queries ?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

No problem though many times cheaper then having a programmer onsite checking it, but without seeing the database either by you providing it or accepting the additional services so I can connect to your computer, I cannot help you, and checking tables and queries without knowing anything about the database does not help. Its a code issue, not tables or queries.

I will have to opt out and stop working with you as I cannot fix this without seeing it.

You do not need to do anything, when another expert takes up your case, you will be notified.

Thank you

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Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

Richard

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Customer reply replied 2 years ago
If you think you know the solution, i have no problem paying extra for remote sharing. ?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

Sorry but not really understanding your message. You indicated you do not want the remote service and now you wish for it?

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Customer reply replied 2 years ago
I mean if you know the solution and can fix it after getting remote access, I have no problem paying extra.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

yes I can fix it after getting remote access.

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Customer reply replied 2 years ago
okay. If not, there will be no charge whatsoever, correct?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

you can then get a refund

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Customer reply replied 2 years ago
okay. go ahead please
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

You need to Accept the offer

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Customer reply replied 2 years ago
is it in the email?
Customer reply replied 2 years ago
or you will send me again
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

It is here on the screen, I can only send it once, but it is here on the screen

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Customer reply replied 2 years ago
I click on securely connect and enter my phone number, but nothing happens
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok, may have been when you declined it before, but I had 2 customers in the meantime accept it so it is working

You will have to contact customer service on

1.***-***-****

And they can manually process it for you

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Customer reply replied 2 years ago
I m calling now
Customer reply replied 2 years ago
it is going to voice mail. Can you please resend the request.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

I cannot sorry as I sent it already and it is not allowing a resend.

Check for the request in your emails please

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Customer reply replied 2 years ago
shows below message
want to switch to a Secure Remote Assistance?If you prefer, I can remotely connect to your device and troubleshoot for you.Amount: CA$35100% Satisfaction GuaranteedSecurely connectBy clicking "Securely connect" you agree to the additional amount and to credit the Expert. JustAnswer may share your information with a third party service provider for fulfillment.
Customer reply replied 2 years ago
nothing happens?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok, I am just an engineer, the only way to resolve this is via customer service sorry

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Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

you can also email them on***@******.***

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Customer reply replied 2 years ago
sure, i will send an email.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

thank you

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Customer reply replied 2 years ago
just send an email. hopefully someone calls back soon.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

thanks

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Customer reply replied 2 years ago
since I have already given my credit card info., can you proceed with remote access and can be charged to my card
Customer reply replied 2 years ago
I authorize to charge my credit card CAD$50 for support and CAD$35 for remote access support, if my problem gets resolved.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

No sorry, it needs to be accepted before I proceed. Site Policy.

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Customer reply replied 2 years ago
is there any other direct hotline number you know I can call apart from the one you gave me earlier ?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

no sorry, only the number I gave you

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Customer reply replied 2 years ago
let me try again .
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok thanks

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Customer reply replied 2 years ago
she is checking.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

Let me know when they respond please

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Customer reply replied 2 years ago
her voice was very low and said she is going to call me back. Still waiting ? I don't know what kind of a customer service is this.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok, I have no contact with them so cannot say sorry

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Customer reply replied 2 years ago
she is saying to post a new question and give your name for assistance so you can send me remote assistace request again. is that fine?
Customer reply replied 2 years ago
should I post the question again and mention your name so you can send me remote assistance request which I can accept.
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

ok, please post the question for the same value amount using this link indicating FOR RICHIEME ONLY

I can then close this one for a refund

Use this link

http://www.justanswer.com/computer/expert-richieme/?rpt=3800

In the ask a question box

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Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

thanks

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Customer reply replied 2 years ago
I reposted the question again with your name
Customer reply replied 2 years ago
I am not seeing your reply on the second post. did you get my request
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

yes but as luck will have it it went to the wrong category so I have to get it moved before replying

Organizing this now for you

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Customer reply replied 2 years ago
thanks
Customer reply replied 2 years ago
any idea how long will it take ?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

I cannot say, I have requested they do this, so am waiting for them

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Customer reply replied 2 years ago
any update?
Microsoft Office Technician: Richard, Software Specialist replied 2 years ago

no sorry, once I can I will reply on that question

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Customer reply replied 2 years ago
any luck ?
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