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Category: Microsoft Office
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Experience:  I have been using Office Pro for 10 years and implemented applications for business use.
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While running reports using access db, error prompts "item

Customer Question

while running reports using access db, error prompts "item not found in this collection (3265) in "cmdokcancel_click" module
Submitted: 1 year ago.
Category: Microsoft Office
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I can give access to my computer to check and resolve
Expert:  Richard replied 1 year ago.

Hi there and welcome

Did you program this database yourself? Or this is one programmed by someone else?

And is it happening on all reports or only one in particular?

Please let me know.

Customer: replied 1 year ago.
programmed by someone else. happening on couple of reports only.
Customer: replied 1 year ago.
I am ready to share my screen, if it is convenient for you.
Expert:  Richard replied 1 year ago.

ok, I have made the request for the screen sharing as this is an additional service, please accept it and I can connect, else we continue here.

Customer: replied 1 year ago.
$ 65 is additional for remote assistance over and above $50.
Expert:  Richard replied 1 year ago.

Correct, its an optional service else we continue here.

Customer: replied 1 year ago.
okay, we continue here
Expert:  Richard replied 1 year ago.

ok, when you get the message it will provide you the option to debug.

Click this please and when you do it will highlight a line of code.

Tell me what that line of code is please

Customer: replied 1 year ago.
it does not give me an option to debug. I select the report and click preview and the error prompts.
Expert:  Richard replied 1 year ago.

Can you attach the file here and the report name that gives the error please

Customer: replied 1 year ago.
sure
Customer: replied 1 year ago.
file attached
Expert:  Richard replied 1 year ago.

thats a word document...

I need the actual Access database

Customer: replied 1 year ago.
it is big file. Since it has customer information, I don't want to transmit the file for security reasons.
Customer: replied 1 year ago.
how about we use teamviewer for remote access - free program and I can give you access
Expert:  Richard replied 1 year ago.

you need to first accept the offer, its an additional service.

Customer: replied 1 year ago.
that is too much :)
Customer: replied 1 year ago.
I can open this db in access. Do you want me to check any tables, queries ?
Expert:  Richard replied 1 year ago.

No problem though many times cheaper then having a programmer onsite checking it, but without seeing the database either by you providing it or accepting the additional services so I can connect to your computer, I cannot help you, and checking tables and queries without knowing anything about the database does not help. Its a code issue, not tables or queries.

I will have to opt out and stop working with you as I cannot fix this without seeing it.

You do not need to do anything, when another expert takes up your case, you will be notified.

Thank you

Expert:  Richard replied 1 year ago.

Richard

Customer: replied 1 year ago.
If you think you know the solution, i have no problem paying extra for remote sharing. ?
Expert:  Richard replied 1 year ago.

Sorry but not really understanding your message. You indicated you do not want the remote service and now you wish for it?

Customer: replied 1 year ago.
I mean if you know the solution and can fix it after getting remote access, I have no problem paying extra.
Expert:  Richard replied 1 year ago.

yes I can fix it after getting remote access.

Customer: replied 1 year ago.
okay. If not, there will be no charge whatsoever, correct?
Expert:  Richard replied 1 year ago.

you can then get a refund

Customer: replied 1 year ago.
okay. go ahead please
Expert:  Richard replied 1 year ago.

You need to Accept the offer

Customer: replied 1 year ago.
is it in the email?
Customer: replied 1 year ago.
or you will send me again
Expert:  Richard replied 1 year ago.

It is here on the screen, I can only send it once, but it is here on the screen

Customer: replied 1 year ago.
I click on securely connect and enter my phone number, but nothing happens
Expert:  Richard replied 1 year ago.

ok, may have been when you declined it before, but I had 2 customers in the meantime accept it so it is working

You will have to contact customer service on

1.***-***-****

And they can manually process it for you

Customer: replied 1 year ago.
I m calling now
Customer: replied 1 year ago.
it is going to voice mail. Can you please resend the request.
Expert:  Richard replied 1 year ago.

I cannot sorry as I sent it already and it is not allowing a resend.

Check for the request in your emails please

Customer: replied 1 year ago.
shows below message
want to switch to a Secure Remote Assistance?If you prefer, I can remotely connect to your device and troubleshoot for you.Amount: CA$35100% Satisfaction GuaranteedSecurely connectBy clicking "Securely connect" you agree to the additional amount and to credit the Expert. JustAnswer may share your information with a third party service provider for fulfillment.
Customer: replied 1 year ago.
nothing happens?
Expert:  Richard replied 1 year ago.

ok, I am just an engineer, the only way to resolve this is via customer service sorry

Expert:  Richard replied 1 year ago.

you can also email them on***@******.***

Customer: replied 1 year ago.
sure, i will send an email.
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
just send an email. hopefully someone calls back soon.
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
since I have already given my credit card info., can you proceed with remote access and can be charged to my card
Customer: replied 1 year ago.
I authorize to charge my credit card CAD$50 for support and CAD$35 for remote access support, if my problem gets resolved.
Expert:  Richard replied 1 year ago.

No sorry, it needs to be accepted before I proceed. Site Policy.

Customer: replied 1 year ago.
is there any other direct hotline number you know I can call apart from the one you gave me earlier ?
Expert:  Richard replied 1 year ago.

no sorry, only the number I gave you

Customer: replied 1 year ago.
let me try again .
Expert:  Richard replied 1 year ago.

ok thanks

Customer: replied 1 year ago.
she is checking.
Expert:  Richard replied 1 year ago.

Let me know when they respond please

Customer: replied 1 year ago.
her voice was very low and said she is going to call me back. Still waiting ? I don't know what kind of a customer service is this.
Expert:  Richard replied 1 year ago.

ok, I have no contact with them so cannot say sorry

Customer: replied 1 year ago.
she is saying to post a new question and give your name for assistance so you can send me remote assistace request again. is that fine?
Customer: replied 1 year ago.
should I post the question again and mention your name so you can send me remote assistance request which I can accept.
Expert:  Richard replied 1 year ago.

ok, please post the question for the same value amount using this link indicating FOR RICHIEME ONLY

I can then close this one for a refund

Use this link

http://www.justanswer.com/computer/expert-richieme/?rpt=3800

In the ask a question box

Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
I reposted the question again with your name
Customer: replied 1 year ago.
I am not seeing your reply on the second post. did you get my request
Expert:  Richard replied 1 year ago.

yes but as luck will have it it went to the wrong category so I have to get it moved before replying

Organizing this now for you

Customer: replied 1 year ago.
thanks
Customer: replied 1 year ago.
any idea how long will it take ?
Expert:  Richard replied 1 year ago.

I cannot say, I have requested they do this, so am waiting for them

Customer: replied 1 year ago.
any update?
Expert:  Richard replied 1 year ago.

no sorry, once I can I will reply on that question

Customer: replied 1 year ago.
any luck ?