How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 18989
Experience:  Microsoft Office expert
Type Your Microsoft Office Question Here...
Josh is online now
A new question is answered every 9 seconds

I am trying to print a file using microsoft publisher (both

Customer Question

I am trying to print a file using microsoft publisher (both 2010 and 2016) I am printing to a Konica BizHub C6000 with a fiery driver. Every time I try to print publisher crashes.......but it will print with out issues to every other program.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Josh replied 1 year ago.


Just to confirm -- Publisher is the only program that crashes when printing? Does Publisher work fine until you try to print?

Customer: replied 1 year ago.
works great and prints fine to my 4 other printers
Expert:  Josh replied 1 year ago.

Interesting -- So, Publisher on that computer will print to other printers fine but when you select the Bizhub, it will freeze? Did it always do this or did it work at one point?

Customer: replied 1 year ago.
Publisher has never worked on this printer so I always saveed a pdf then printed it......But now I have a job that requires me to use publisher
Expert:  Josh replied 1 year ago.

Do you get an error message with the crash?

Expert:  Josh replied 1 year ago.

Are you able to print to that printer from a different program on that computer?

Customer: replied 1 year ago.
it says publisher has stopped working......we print to it all day using other programs
Expert:  Josh replied 1 year ago.

It is very uncommon to have the issue be that specific to a program and printer but works outside of that exact scenario.

Try downloading and installing this HotFix to see if it fixes the issue..

Click here:

Customer: replied 1 year ago.
That didnt help
Expert:  Josh replied 1 year ago.

Have you tried removing the fiery driver?

Customer: replied 1 year ago.
Not sure that it will print whith out it and dont know how to by pass
Expert:  Josh replied 1 year ago.

You can download a driver from their own website here:

I would recommend uninstalling the fiery driver and using the driver from the website above.

Related Microsoft Office Questions