Microsoft Office

Microsoft Office Questions? Ask a IT Expert for Support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Microsoft Office

I obtained office 2013 through my employer, metlife. Now i

Customer Question
am no longer their employee. My...
i obtained office 2013 through my employer, metlife. Now i am no longer their employee.
My old computer recently died and i need to reinstall the application on my new computer
I have both the HUP order confirmation number and the product key
Submitted: 1 year ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 3 minutes by:
2/22/2016
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 1 year ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 38,668
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,

I'm sorry about the issue. Do you remember if you had a Microsoft account?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Ask Your Own Microsoft Office Question
Customer reply replied 1 year ago
Im sure met life had a microsft account. i dont remember if i had one also. all i have is an email showing ***.**@************.*** as the sender. it contains my order # ***** digital river (8624435) and 25 character product code.
i am operating win10/dell xps13 64bit. there no purpose to a remote session. my machine works fine and i dont have office installed
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 1 year ago

Have you tried signing in your Microsoft account at the website below, and check?

http://office.microsoft.com

Please let me know. Thank you.

Ask Your Own Microsoft Office Question
Customer reply replied 1 year ago
no thank you. i am not satisfied
Customer reply replied 1 year ago
bye
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 1 year ago

I'm sorry. Is there any problem? We guarantee our service, so don't worry. Please let me know. Thank you.

Ask Your Own Microsoft Office Question
Customer reply replied 1 year ago
you provided me with no useful information. i wish to terminate this conversation. i rate this as 100% waste of time. i do not wish to pay, and if i am charged i will have the card company challenge it.
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 1 year ago

I'm sorry; I'm not sure why you said that. In order to check if Metlife had given you the full license, you need to check if you had a Microsoft account previously or not. I'm sorry; troubleshooting takes time. But we guarantee our service, so you don't have to worry about anything. Thank you.

Ask Your Own Microsoft Office Question
Microsoft Office Technician: Dustin, Computer Support Specialist replied 1 year ago
Dustin
Dustin, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 13,544
Experience: Since Office 2000, Ive been using, repairing and teaching the basics of MS Office to anyone with a need to learn. Worked in The US Army as A Network Switching Systems Operator/Controller .
Verified

Hello. my name is Dustin.

before we close and cancel this question, I am certain I can help you reinstall office.

Would you like me to connect to your computer and reinstall office and get it registered, or do you just want to cancel?

Ask Your Own Microsoft Office Question
Microsoft Office Technician: jinsmn, Computer Support Specialist replied 1 year ago
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 2,596
Experience: 12+ years experience in computer field.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

Ask Your Own Microsoft Office Question
Ask jinsmn Your Own Question
jinsmn
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 2,596
2,596 Satisfied Customers
Experience: 12+ years experience in computer field.

jinsmn is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

694 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

586 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

146 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
I have purchased a MacBook Air and had data transferred from
I have purchased a MacBook Air and had data transferred from my old Mac. I cannot open my Endnote library it is asking me for an application?? Ann … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I cannot print mt Christmas list in Word or Works. I used to
I cannot print mt Christmas list in Word or Works. I used to but cannot now … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
429 satisfied customers
I have a column of numbers 1-44. I want to put a space in
I have a column of numbers 1-44. I want to put a space in the same digit place in every 44 cells (ie M01234 to M 01234). How do I write a formaula for it? … read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
Thanks.. I accidentally set" as Final" for my MS Word
Hello. Thanks. I'm Poorna. I accidentally set "Mark as Final" for my MS Word document and am now unable to edit it. … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
586 satisfied customers
Can you help me for Microsoft Word Starter? That's a good
that's a good question ? I wrote a short document to my cousin in England to put in his Christmas card that said, Greetings Derek. I saved it but cant find it … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,274 satisfied customers
My windows 10 updated earlier in the week and messed up some
My windows 10 updated earlier in the week and messed up some of my outlook settings. I can no longer right click on a word file, and then send it to a mail account. When you click on "MAIL", nothing h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
Why am I not able to edit my word documents all of a sudden?
Why am I not able to edit my word documents all of a sudden? I feel like I'm being held hostage by Microsoft. This is crazy. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I am having in issue with Word 2016 having to do with
Hi there, I am having in issue with Word 2016 having to do with hanging indents - namely, the hanging indent I specify won't "keep" -- it reverts to a previously formatted indent which I cannot change… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can't access my newly paid for Microsoft Office. Word. It
I can't access my newly paid for Microsoft Office JA: Which programs (name and version) are you experiencing this issue with? Customer: Word JA: What does your screen look like when you try to open Wo… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
426 satisfied customers
Tried to open Outlook today, worked yesterday!, and am
Pearl, tried to open Outlook today, worked yesterday!, and am getting a message saying I need Outlook 4.01 or greater. My Office edition is XP, which I know is a dinosaur. My computer is running Windo… read more
Cody
Cody
Computer Science
1,563 satisfied customers
I need to recover a file. Microsoft word ...? One drive.
sure...I thought I saved it, but when I received feedback from my instructor today, I was informed that ONLY the title page uploaded and the other two pages were blank… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a Mac. Suddenly my Word does not work. It seems to
I have a Mac. Suddenly my Word does not work. It seems to have updated and wants me to begin a free 30 day trial. I don't want to do that. I want my old Word back. But I had no choice. I have to get t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,251 satisfied customers
How do I locate and download Script fonts? Word 2016. Within
How do I locate and download Script fonts? JA: What application are you using? Customer: Word 2016 JA: When did you last update Word? Customer: Within the last week. JA: Anything else you want the Sof… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I try to use Word and it states it is an unlicensed product,
i try to use Word and it states it is an unlicensed product, then various times it stops working and i lose my things that i was typing (reports) … read more
Cody
Cody
Computer Science
1,563 satisfied customers
Just bought a new macBook and need to transfer Microsoft
Just bought a new macBook and need to transfer Microsoft Office from old MacBookAir … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
694 satisfied customers
How can I retain custom settings for printing envelopes. I'm
How can I retain custom settings for printing envelopes. I'm addressing Christmas Cards and I don't want to reset for each envelope. I'm using Word for Mac 2011, version 14.7.3. I have done this for y… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have just set up a new MacBook Air, and need to activate
I have just set up a new MacBook Air, and need to activate Microsoft Office. … read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
Expires in 5 days Our Microsoft Dynamics CRM Online
Expires in 5 daysOur Microsoft Dynamics CRM Online Essential subscriptions are being retired. Switch to the new Dynamics 365 subscriptions and increase your productivity with everything you have now, … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x