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I am using the new 10 program and downloaded Microsoft

Customer Question
Hi ... I am using...
Hi ... I am using the new 10 program and downloaded Microsoft office inc Excel & Word and whenever I try to open the program it comes up with a box stating mocrosoft has stopped working no command path or words to that effect. Have I failed to download properly.
Submitted: 2 years ago.Category: Microsoft Office
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Answered in 8 minutes by:
2/17/2016
Microsoft Office Technician: Martin, Network Engineer replied 2 years ago
Martin
Martin, Network Engineer
Category: Microsoft Office
Satisfied Customers: 3,150
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

If you are referring to Windows 10 then you may need to re-install Office for it to work properly, Office is known to have issues after the upgrade.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

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Customer reply replied 2 years ago
I am using Windows 10. Should I try reinstalling Office before progressing any further with you .. it may fix the prroblem
Microsoft Office Technician: Martin, Network Engineer replied 2 years ago

Yes, please do that - let me know what happens.

Thanks!

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Microsoft Office Technician: Martin, Network Engineer replied 2 years ago

How's that going?

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