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I have no sound on hp laptop. i t the resore to default

Customer Question
i have no sound on...
i have no sound on hp laptop. i hit the resore to default
Submitted: 2 years ago.Category: Microsoft Office
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Answered in 1 minute by:
2/2/2016
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 2 years ago
Viet -MS Office Tech
Viet -MS Office Tech, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 41,203
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Verified

Hi,

I'm sorry about the issue. Is there any error or message?

What's the model of your HP laptop?

Was there any change recently to your laptop that may have caused this issue?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Customer reply replied 2 years ago
hp 15, no i just hit restore in the mixer mode,8
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 2 years ago

Thank you. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 2 years ago

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=93a1c448-6a73-4a77-9f1b-e7153ba321ec

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

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Customer reply replied 2 years ago
My screen is off, but the computer is on
Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 2 years ago

1. On the computer, click on the website below in order to connect remotely with me:

http://tinyurl.com/zdvwc29

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

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Microsoft Office Technician: Viet -MS Office Tech, Computer Support Specialist replied 2 years ago

It looks like you are away. When you are available, please reply back to continue; we guarantee our service. Thank you.

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