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When I close Microsoft Publisher, everything changes

Customer Question
including the font, size of...
When I close Microsoft Publisher, everything changes including the font, size of font, even articles from the last issue appear on new document. I always save when I finish a section, story or page. What is going on? Also sometimes some of the features like justification and others don't work every so often, then work again at a later time. Very frustrated!! Please help!
Submitted: 2 years ago.Category: Microsoft Office
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Customer reply replied 2 years ago
The office 365 is new and I have had trouble with the Publisher since I got it. I do not want to pay for repair service since it is new.
Answered in 1 hour by:
2/1/2016
Microsoft Office Technician: Maurice, Computer Support Specialist replied 2 years ago
Maurice
Maurice, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 74
Experience: Microsoft Certified Professional, HP Certified Hardware Engineer, 20 years of hands-on experience
Verified

Hello, my name is ***** ***** I'll try to assist you with this. Could you confirm which version of the Publisher you are running? You need to make sure that when you save the document, you don't save it as a 'template', as if you do, this template will then be a starting point from which you'll be working in the future.

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Customer reply replied 2 years ago
This Publisher comes with Microsoft 10, Office 365 and should work properly. I save it normally as I do any document.
Microsoft Office Technician: Jason Jones, Computer Technician replied 2 years ago
Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 19,501
Experience: Over 10 years work experience.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a screen sharing session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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