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Cannot use ms office 2010 anymore, reports internal errors…

Customer Question
cannot use ms office 2010...
cannot use ms office 2010 anymore, reports internal errors 2503 and 2502 when i open an application, especially akward with outlook where i cannot check emails anymore
Submitted: 2 years ago.Category: Microsoft Office
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Answered in 9 minutes by:
1/21/2016
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,804
Experience: Systems Administrator
Verified

Do you have the product key still? Do you know if its Office 2010 Standard, Professional... etc?

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Customer reply replied 2 years ago
professional and yes i have a product key
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

User revo uninstaller to delete everything in registry and folders. Then reinstall Office.

https://www.dropbox.com/s/v8ahfiwt0k61905/RevoUninProSetup.exe?dl=0

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Customer reply replied 2 years ago
cannot call, roaming too expensive, am in Dubai until tomorrow. I cannot install have no dvd on my notebook
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

If it's 2010 professional you can download the install files.

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Customer reply replied 2 years ago
i will wait until i'm in bangkok where i have an external dvd
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

ok sounds good

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Customer reply replied 2 years ago
i have contacted you because i didn't want a new install of the MS Office, but then i was so desperate in Dubai that i did it and now it is even worse. when i install MS office 10 i get a message without code that there is an error and cannot install. now i only see a complete new installation starting with win 10 and it will take me approx. 2 days to do all this again. also what i don't understand is that you treat me like a member but at the beginning it only asked for a downpayment a couple of $ and no additional charge if it doesn't work! please clarify this on your side
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

When encountering certain errors, reinstalling is the only option.

Can we setup a remote session to troubleshoot further?

There is a money back guarantee if you're not satisfied, I don't have access to billing but if you contact customer service they can answer the question about money being billed.

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Customer reply replied 2 years ago
what are you talking about "i am glad I could help"? You couldn't help! you didn't even look into the matter and I spent the whole weekend to get the notebook working again but I lost a lot of installed data!
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

I'm not sure what that response is to, I never said that, and I can't help you when you haven't replied back since January 23rd.

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Customer reply replied 2 years ago
hi cody
let me explain once more about my problem. I was in Dubai, having meetings and using my notebook was essential. when the problem with ms outlook 2010 started I went into internet to find a solution for the errors 2503 and 2502. there were many tips (also from Microsoft) but time I didn't have and in my situation I saw your internet and thought great maybe they can help. So when I explained my problem all you offered immediately was a reinstallation! I assume that you agree with me that this was no help to me at all! In the past I had problems with AVG or Microsoft and received help using remote program which worked well and most of all fast! No I would not contact you again if I come across a problem like this! BR Roger
Microsoft Office Technician: Cody, Senior Systems Administrator replied 2 years ago

ok

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